Contacting TFL (and use of gold card "registered" oyster cards)
 

Can anyone point me to how you just "Ask a question" via the TFL
website about Oyster?

I can see how to "Make a complaint", "Make a Suggestion", "Say Thank
You", "Report some lost property", "Report a street fault" but other
than that I cannot see how to move forward.

But maybe some here can answer my question :-)

I (now) have registered my gold card on my PAYG oyster card. What I want
to know is whether I can let someone else use my Oyster card if I am
travelling with them (This is like buying a discounted rail ticket for
someone else when you have to travel with them).

My gold card covers Watford Junction to London Euston so, when I'm
travelling with someone else they could reasonably use my PAYG oyster
while I'm using my gold card for the same journey.

Tim.



--
God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t,"
and there was light.

http://www.woodall.me.uk/

Contacting TFL (and use of gold card "registered" oyster cards)
 

"Tim Woodall" wrote in message
e.uk...
Can anyone point me to how you just "Ask a question" via the TFL
website about Oyster?

I can see how to "Make a complaint", "Make a Suggestion", "Say Thank
You", "Report some lost property", "Report a street fault" but other
than that I cannot see how to move forward.

But maybe some here can answer my question :-)

I (now) have registered my gold card on my PAYG oyster card. What I want
to know is whether I can let someone else use my Oyster card if I am
travelling with them (This is like buying a discounted rail ticket for
someone else when you have to travel with them).

My gold card covers Watford Junction to London Euston so, when I'm
travelling with someone else they could reasonably use my PAYG oyster
while I'm using my gold card for the same journey.

Tim.



--
God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t,"
and there was light.

http://www.woodall.me.uk/

Firstly, I don't know.

But...

You pass through a reader at Watford Junction (which I assume you do
regularly/daily). System says here's Tim Woodall with his Gold Card
(probably not that personal). 2 seconds later the same card passes the
same (or a different, no difference) reader. How is it supposed to know
that the 2nd pass is for a PAYG journey for a 2nd passenger?

Contacting TFL (and use of gold card "registered" oystercards)
 

On Wed, 29 Dec 2010, Tim Woodall wrote:

Can anyone point me to how you just "Ask a question" via the TFL
website about Oyster?

I can see how to "Make a complaint", "Make a Suggestion", "Say Thank
You", "Report some lost property", "Report a street fault" but other
than that I cannot see how to move forward.

You should make a complaint about that. Or, perhaps, a suggestion.

But maybe some here can answer my question :-)

Not me, i'm afraid.

tom

--
There's no future.

Contacting TFL (and use of gold card "registered" oyster cards)
 

On Dec 29, 8:29*pm, Tim Woodall wrote:
Can anyone point me to how you just "Ask a question" via the TFL
website about Oyster?

I can see how to "Make a complaint", "Make a Suggestion", "Say Thank
You", "Report some lost property", "Report a street fault" but other
than that I cannot see how to move forward.

But maybe some here can answer my question :-)

I (now) have registered my gold card on my PAYG oyster card. What I want
to know is whether I can let someone else use my Oyster card if I am
travelling with them (This is like buying a discounted rail ticket for
someone else when you have to travel with them).

My gold card covers Watford Junction to London Euston so, when I'm
travelling with someone else they could reasonably use my PAYG oyster
while I'm using my gold card for the same journey.

Tim.

--
God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t,"
and there was light.

*http://www.woodall.me.uk/

- there is no "ask a question" option - it is designed to promote the
FAQs (reducing customer contact = reducing costs)
- the answer is "no" - you can't lend your Oyster card to someone else
travelling with you between Watford Junction to Euston. The Oyster
card can only be used by you whilst it has the Gold Card discount
loaded and you need to carry your Gold Card with you whenever you use
the Oyster card to avoid the risk of penalty fare.

Contacting TFL (and use of gold card "registered" oyster cards)
 

Graham Harrison wrote:
"Tim Woodall" wrote in message
e.uk...
But maybe some here can answer my question :-)

I (now) have registered my gold card on my PAYG oyster card. What I want
to know is whether I can let someone else use my Oyster card if I am
travelling with them (This is like buying a discounted rail ticket for
someone else when you have to travel with them).

My gold card covers Watford Junction to London Euston so, when I'm
travelling with someone else they could reasonably use my PAYG oyster
while I'm using my gold card for the same journey.

Tim.

But...

You pass through a reader at Watford Junction (which I assume you do
regularly/daily). System says here's Tim Woodall with his Gold Card
(probably not that personal). 2 seconds later the same card passes the
same (or a different, no difference) reader. How is it supposed to know
that the 2nd pass is for a PAYG journey for a 2nd passenger?

My Gold card is a point to point season ticket (paper). My PAYG oyster
was, until yesterday, a completely unrelated piece of plastic.

AIUI it now just has a flag on it to say that I also possess a Gold
Card and therefore I am entitled to off peak discounts on PAYG fares.

I'm assuming that I still cannot use my PAYG oyster to open the
barriers at London and Watford Junction (at least I can but I'll be
charged PAYG rates for it.)

So if I was travelling with someone I would continue to use my paper
card to open the barriers for me. I wanted to know if someone else
could use my PAYG oyster as they were travelling with me.

I'd actually prefer it if I could use my Oyster card to open the
barriers but I've been told that it's impossible for me to do that (at
least I could do it but I'd have to get an all zones travelcard season
ticket)


The fact that my paper ticket also seems not to open the barriers at
Euston is a different problem. Yesterday it at least went through the
barrier, even if it just said "Seek Assistance". This morning
(replacement ticker) it wouldn't even go into the barrier - mind you,
even the guard had to get a key out to open the barrier and couldn't
use his magic card so maybe today it's not my ticket that was the
problem. As I pretty much always have my Brompton with me I use the
manual gate at Watford.

Tim.

Contacting TFL (and use of gold card "registered" oyster cards)
 

wrote in message
...
Graham Harrison wrote:
"Tim Woodall" wrote in message
e.uk...
But maybe some here can answer my question :-)

I (now) have registered my gold card on my PAYG oyster card. What I
want
to know is whether I can let someone else use my Oyster card if I am
travelling with them (This is like buying a discounted rail ticket for
someone else when you have to travel with them).

My gold card covers Watford Junction to London Euston so, when I'm
travelling with someone else they could reasonably use my PAYG oyster
while I'm using my gold card for the same journey.

Tim.

But...

You pass through a reader at Watford Junction (which I assume you do
regularly/daily). System says here's Tim Woodall with his Gold Card
(probably not that personal). 2 seconds later the same card passes the
same (or a different, no difference) reader. How is it supposed to know
that the 2nd pass is for a PAYG journey for a 2nd passenger?

My Gold card is a point to point season ticket (paper). My PAYG oyster
was, until yesterday, a completely unrelated piece of plastic.

AIUI it now just has a flag on it to say that I also possess a Gold
Card and therefore I am entitled to off peak discounts on PAYG fares.

I'm assuming that I still cannot use my PAYG oyster to open the
barriers at London and Watford Junction (at least I can but I'll be
charged PAYG rates for it.)

So if I was travelling with someone I would continue to use my paper
card to open the barriers for me. I wanted to know if someone else
could use my PAYG oyster as they were travelling with me.

I'd actually prefer it if I could use my Oyster card to open the
barriers but I've been told that it's impossible for me to do that (at
least I could do it but I'd have to get an all zones travelcard season
ticket)


The fact that my paper ticket also seems not to open the barriers at
Euston is a different problem. Yesterday it at least went through the
barrier, even if it just said "Seek Assistance". This morning
(replacement ticker) it wouldn't even go into the barrier - mind you,
even the guard had to get a key out to open the barrier and couldn't
use his magic card so maybe today it's not my ticket that was the
problem. As I pretty much always have my Brompton with me I use the
manual gate at Watford.

Tim.

In which case http://www.tfl.gov.uk/termsandconditions/899.aspx item 6.1.3
would appear to apply:

6.1.3. Unless it has a valid season ticket on it, you can transfer your
Oyster card to another person for them to pay as they go. If you have a
season ticket on your Oyster card, you cannot transfer it to anyone else to
pay as they go. If the Oyster card is registered/protected, it will remain
in your name and we will only be able to deal with any enquiries about the
Oyster card if made by you. You will still be responsible for the Oyster
card and any use made of it. We will not accept responsibility for any
losses arising out of the transfer and use of your Oyster card.

Contacting TFL (and use of gold card "registered" oyster cards)
 

"Graham Harrison" wrote in message
...

In which case http://www.tfl.gov.uk/termsandconditions/899.aspx item 6.1.3
would appear to apply:

6.1.3. Unless it has a valid season ticket on it, you can transfer your
Oyster card to another person for them to pay as they go. If you have a
season ticket on your Oyster card, you cannot transfer it to anyone else
to pay as they go. If the Oyster card is registered/protected, it will
remain in your name and we will only be able to deal with any enquiries
about the Oyster card if made by you. You will still be responsible for
the Oyster card and any use made of it. We will not accept responsibility
for any losses arising out of the transfer and use of your Oyster card.

AIUI once you have a national railcard discount applied PAYG can no longer
be transferred. The railcard serial number is loaded onto the Oyster Card,
and so that ties it to an individual, I believe the second paragraph of
section 6.1.3 comes into play.

"If you have an Oyster photo card or Oyster card with a valid discount
concession on it, you cannot transfer it to anyone else."

Then there's also section 7.3.10 which includes:

"These discounts are only available to the cardholder. You must carry your
National Railcard with you at all times."

Paul S

Contacting TFL (and use of gold card "registered" oyster cards)
 

On 29 Dec, 20:29, Tim Woodall wrote:
Can anyone point me to how you just "Ask a question" via the TFL
website about Oyster?

I can see how to "Make a complaint", "Make a Suggestion", "Say Thank
You", "Report some lost property", "Report a street fault" but other
than that I cannot see how to move forward.

But maybe some here can answer my question :-)

I (now) have registered my gold card on my PAYG oyster card. What I want
to know is whether I can let someone else use my Oyster card if I am
travelling with them (This is like buying a discounted rail ticket for
someone else when you have to travel with them).

My gold card covers Watford Junction to London Euston so, when I'm
travelling with someone else they could reasonably use my PAYG oyster
while I'm using my gold card for the same journey.

Tim.

--
God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t,"
and there was light.

*http://www.woodall.me.uk/

Here is the information you need:

Gold Card holders can also buy a Network Railcard for another adult
for just £1. The Network Railcard Partner Card gives 1/3 off leisure
travel in the Network Railcard Area. Find out more about the Network
Railcard. Only one £1 Network Railcard Partner Card can be issued
during the validity of the Annual Gold Card.

also anything you want to know about Gold Cards he
http://www.nationalrail.co.uk/times_.../goldcard.html

RT

Contacting TFL (and use of gold card "registered" oyster cards)
 

Paul Scott wrote:
"Graham Harrison" wrote in message
...

In which case http://www.tfl.gov.uk/termsandconditions/899.aspx item 6.1.3
would appear to apply:

6.1.3. Unless it has a valid season ticket on it, you can transfer your
Oyster card to another person for them to pay as they go. If you have a
season ticket on your Oyster card, you cannot transfer it to anyone else
to pay as they go. If the Oyster card is registered/protected, it will
remain in your name and we will only be able to deal with any enquiries
about the Oyster card if made by you. You will still be responsible for
the Oyster card and any use made of it. We will not accept responsibility
for any losses arising out of the transfer and use of your Oyster card.

AIUI once you have a national railcard discount applied PAYG can no longer
be transferred. The railcard serial number is loaded onto the Oyster Card,
and so that ties it to an individual, I believe the second paragraph of
section 6.1.3 comes into play.

"If you have an Oyster photo card or Oyster card with a valid discount
concession on it, you cannot transfer it to anyone else."

Then there's also section 7.3.10 which includes:

"These discounts are only available to the cardholder. You must carry your
National Railcard with you at all times."

Thanks for those (unfortunately I cannot easily open the link as the
webserver is sending the wrong content-type header: it says "File is
an aspx file")

I'm not convinced that those completely and unambiguously exclude what
I would like to do (although I expect that it is prohibited)

I would argue that I'm not "transferring" my card to someone else, I'm
paying for them to travel with me.

This is akin to buying a ticket with a gold card discount for someone
else - they have to travel with the gold card holder.

Tim.

Contacting TFL (and use of gold card "registered" oyster cards)
 

Hertsman wrote:
Here is the information you need:

Gold Card holders can also buy a Network Railcard for another adult
for just £1. The Network Railcard Partner Card gives 1/3 off leisure
travel in the Network Railcard Area. Find out more about the Network
Railcard. Only one £1 Network Railcard Partner Card can be issued
during the validity of the Annual Gold Card.

also anything you want to know about Gold Cards he
http://www.nationalrail.co.uk/times_.../goldcard.html


AIUI you cannot put a network railcard on to a PAYG oyster to get a
discount. It's only gold cards that are eligible for the discount.

(Not completely unreasonable, network railcard discounts have a
minimum fare which would exceed any PAYG oyster fare)

Tim.

Contacting TFL (and use of gold card "registered" oyster cards)
 

" wrote in news:2c093a3f-38d0-
:



AIUI you cannot put a network railcard on to a PAYG oyster to get a
discount. It's only gold cards that are eligible for the discount.

When did this change? I'm sure Gold Cards weren't included when I last
looked!


(Not completely unreasonable, network railcard discounts have a
minimum fare which would exceed any PAYG oyster fare)

Tim.



True during the week, but it would be useful at weekends.

David

Contacting TFL (and use of gold card "registered" oyster cards)
 

On 30 Dec 2010 23:52:45 GMT,
David Jackman pleasereplytogroup wrote:
" wrote in news:2c093a3f-38d0-
:



AIUI you cannot put a network railcard on to a PAYG oyster to get a
discount. It's only gold cards that are eligible for the discount.

When did this change? I'm sure Gold Cards weren't included when I last
looked!


I only found out about it a week or two ago. Currently (I think until
3rd Jan) there is a discount on the cap - but as I've never reached the
cap the fact that I didn't know about it hasn't affected me.

From 3rd Jan there is also a 1/3 discount on off-peak fares if your Gold
card is registered on your oyster card. (You select the "railcard"
option on the fare finder)

There is no "off peak single" paper ticket to directly compare with but
the price of off peak returns and anytime returns that can be bought
with a gold card suggest that these fares aren't out of line so purely
on a fare basis there doesn't seem to be a good reason for not allowing
someone travelling with the gold card holder to use the gold card
holders oyster card.

2011 prices Any Any OffPeak Peak OffPeak
Single Return Return Oyster Oyster
No Railcard 8.30 14.00 9.10 6.90 4.10
Gold Card 5.50 9.25 6.00 6.90 2.70

It would be nice not to have to allow time to buy a ticket when we
travel into London at the weekend and just let my partner use my Oyster.

I expect this is a slightly unusual case in that my gold card
covers a journey that can be done entirely by oyster[1] but I cannot
have my gold card on oyster (other than by getting an all zones oyster)
so I can reasonably be making a journey where someone else can take
advantage of my gold card discount without me also needing to use my
oyster card


(Not completely unreasonable, network railcard discounts have a
minimum fare which would exceed any PAYG oyster fare)


True during the week, but it would be useful at weekends.


However, I think people might object if their minimum fare during the
week went up to 13GBP just so they could get 1/3 off at weekends. :-)

Tim.

p.s. Had they not moved the peak start from 07:00 to 06:30 it might
have been cheaper for me to have bought whatever is the cheapest gold
card and then gone back to using PAYG oyster. As it is I haven't moved
my start time but I now often travel on a return train from Euston
before 7pm.

[1] Actually it doesn't but I almost never use the Watford Junction -
How Wood that, IIRC, cost me an extra 8GBP for the year and I'd give
that up to get my season ticket onto Oyster. It used to be no extra
charge at all which is why I originally added it and I do make a few
trips to St Albans each year so a) I only buy a How Wood - St Albans
Abbey ticket and b) I have an interest in keeping that line open.


--
God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t,"
and there was light.

http://www.woodall.me.uk/