Neil Williams wrote:

On Apr 5, 9:31*am, bob wrote:

It's not just a question of "damn the crime scene, get the trains
running", there are other railway lines and other ways of getting
there (eg via Waterloo, coaches).

And a passenger is ill-advised to act outside staff advice at that
time of night, as if they're then stranded you can be sure "it's your
own fault" will be the answer. So there needed to be staff to decide
what to do and to confirm it to passengers.

Until those investigating at the scene have actually said, "okay, we've
finished now" all rail staff can do is offer guesses, though.

Information about alternative routes home could also be overtaken by
events - e.g. people being directed to H&C line trains by fGW staff
could find them cancelled because of overcrowding.

It's very hard to come up with a one-size-fits-all answer in these
circumstances, apart from "keep calm and carry on".

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