The following comment has been posted on the London SE1 community
website discussion forum.

: Machines at London Bridge are taking your money, from card and cash,
: clearly stating your card is topped up, then not having the money on
: them at the barriers. Staff are pretending to be surprised. I've
: watched the same member of staff doing it with different passengers.
: I keep hearing the same complaint from passengers. Unfortunately,
: rather than put a notice on the machines to say always press for a
: receipt, supervisors have decided to tell staff to lie and say it
: doesn't happen.

Is this just a London Bridge thing or does it occur elsewhere?

On May 1, 11:07*pm, Paul Corfield wrote:

Having watched a young girl almost bend her card in half in
order to place it on a bus reader it was no wonder the card was
struggling to be read by the target!

However, that is a known way of getting a recalcitrant card to give a
reading; in fact she may have learnt this from a member of staff.