"tim...." wrote:
[snip]
I also don't see any way to comment on the report. One of the things
which I should like to comment on is the need for TfL to provide a refund
mechanism usable by casual visitors to London. It is completely
unacceptable to say to someone that they can't have their refund unless
they go to London within an narrow time window, to collect it.

My understanding is that you *can* get Oyster CS to send you a cheque,
however the default route for refunds is that they are sent to a station's
gateline/validators for collection when passing through.