On Tue, 13 Jan 2004 23:38:25 -0000, "Robin Mayes"
wrote:


"Pat Duffy" wrote in message
.. .

Hooray ... the nice ticket man at Fulham gave me a refund today. He
said Old Street should have done it at the time. I still wonder about
the people who don't have time or the inclination to spot and sort
these problems out though.

There's been a severe lack of training for staff regarding Oystercards, as
has been stated in various posts in this group. Was it the same person you
saw at Fulham Broadway who gave you the refund who had previously referred
you to the Oystercard helpdesk.

No, it was a different chap the 2nd time, and it was a morning
(11.30am) as opposed to the afternoon (4pm) slot that previous visits
had been in. Maybe they only trained one shift, because it was Fulham
Broadway that also told me that there was no such thing as Oyster
Prepay in mid December, a good week or two after it was announced by
TFL.


Can understand mishaps happening when
stations or passageways are closed at short notice but it's ridiculous
that LUL have missed the Bank/Monument closure when it's on for
months.

The joys of implementing a product before it is working properly!

Pat Duffy typed


No, it was a different chap the 2nd time, and it was a morning
(11.30am) as opposed to the afternoon (4pm) slot that previous visits
had been in. Maybe they only trained one shift, because it was Fulham
Broadway that also told me that there was no such thing as Oyster
Prepay in mid December, a good week or two after it was announced by
TFL.

That's about when I was told at Burnt Oak to wait with applying for
Oyster Pre Pay until 4 January. That and the failure to issue me with
one on 4 January has cost me quite a few pennies :-(

I am still angry about the lack of staff training.

--
Helen D. Vecht:
Edgware.

Staff training on oyster pre-pay was done a few months ago. Since then the
rules have changed and also the menu's on the machines. This plus the fare
revision plus holidays has meant there is a inconsistency in the individuals
knowleadge.

This actually happens every year during fare revision but usually settles
down after a few months.