Pat Duffy typed


No, it was a different chap the 2nd time, and it was a morning
(11.30am) as opposed to the afternoon (4pm) slot that previous visits
had been in. Maybe they only trained one shift, because it was Fulham
Broadway that also told me that there was no such thing as Oyster
Prepay in mid December, a good week or two after it was announced by
TFL.

That's about when I was told at Burnt Oak to wait with applying for
Oyster Pre Pay until 4 January. That and the failure to issue me with
one on 4 January has cost me quite a few pennies :-(

I am still angry about the lack of staff training.

--
Helen D. Vecht:
Edgware.

Staff training on oyster pre-pay was done a few months ago. Since then the
rules have changed and also the menu's on the machines. This plus the fare
revision plus holidays has meant there is a inconsistency in the individuals
knowleadge.

This actually happens every year during fare revision but usually settles
down after a few months.