Capping mishandled
 

In message , Paul Corfield
wrote:
The way that I understand capping works is that your set of journeys
would

a) set the peak cap because you travelled prior to 0930.
b) set the zonal cap initially at Z14 which would then give you a cap
of £10.60 to meet. Your peak journeys (£10.20) did not do this so the
next trip, *if within Z14* would then trigger the peak Z14 cap.
c) However your next journey was to Zone 5 so the cap rises to Z16
peak cap at £15.80.
d) Your subsequent journeys would all continue to be added to your
balance for the day until you exceeded £15.80. Therefore the charge
of £14.40 is actually correct.

So if the OP had done lots of Z14 journeys (let's say 30 of them during
the day) and then one single Z45 journey, the sequence would have been:

b) Set the cap at £10.60 and cap all those journeys.
c) When the last journey was made, change the cap to £15.80 and make the
single charge of £1.40 for that journey.

Is that right? Or will it suddenly jump the charge to £15.80 on that
last journey?

If I'm right, then you're saying that the order in which journeys are
made alters the fare. That seems a little unreasonable to me. If the
charge suddenly jumps, that would be somewhat surprising.

--
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Capping mishandled
 

In message of Wed, 18 Apr 2012 17:21:08
in uk.transport.london, Roland Perry writes
In message , at 13:23:53 on
Wed, 18 Apr 2012, Paul Corfield remarked:
The rules say
that capping aligns to the equivalent One Day Travelcard. I have
checked this against TfL documents that I have about Oyster ticketing
rules.

That's a plausible rule (a bit severe on people making just one trip
outside Z4, but that's another issue), but isn't consistent with claims
that:

"Oyster will work out the cheapest combination of fares for all
your journeys in one day."

... which should be removed from the literature.

I have just had a response to a ticket I raised with the Oyster Customer
Service Cent "... I can confirm that the daily price capping page has
been updated ..."

I have checked and find "Oyster will work out the cheapest combination
of fares for all your journeys in one day." no longer appears in
http://www.tfl.gov.uk/tickets/14837.aspx
--
Walter Briscoe

Capping mishandled
 

In message , at 14:23:17 on Tue, 24
Apr 2012, Walter Briscoe remarked:
"Oyster will work out the cheapest combination of fares for all
your journeys in one day."

... which should be removed from the literature.

I have just had a response to a ticket I raised with the Oyster Customer
Service Cent "... I can confirm that the daily price capping page has
been updated ..."

I have checked and find "Oyster will work out the cheapest combination
of fares for all your journeys in one day." no longer appears in
http://www.tfl.gov.uk/tickets/14837.aspx

Well done.

And a much quoted myth is therefore completely and utterly exploded.

Are they going to apologise to the last several years worth of misled
customers?
--
Roland Perry

Capping mishandled
 

In message of Tue, 24 Apr 2012 14:54:27
in uk.transport.london, Roland Perry writes
In message , at 14:23:17 on Tue, 24
Apr 2012, Walter Briscoe remarked:
"Oyster will work out the cheapest combination of fares for all
your journeys in one day."

... which should be removed from the literature.

I have just had a response to a ticket I raised with the Oyster Customer
Service Cent "... I can confirm that the daily price capping page has
been updated ..."

I have checked and find "Oyster will work out the cheapest combination
of fares for all your journeys in one day." no longer appears in
http://www.tfl.gov.uk/tickets/14837.aspx

Well done.

Thank you.


And a much quoted myth is therefore completely and utterly exploded.

I think you exaggerate. It is probably an unusual issue. A well-
constructed FOI question might put it in context.

Meanwhile, I have raised the matter with London Travelwatch.
I want the words reinstated and to describe the truth. If Oyster does
not have that capability, I want automatic refunds to recognise the
situation.


Are they going to apologise to the last several years worth of misled
customers?

When pigs fly!

I recently found something interesting.
My z1-2 travel was capped.
I went from Moorgate to London Bridge, spent £0.01 in the National Rail
platform 6 toilet and returned to Moorgate. My journey was charged at
9.20 due to the well known OSI issue.
4 days later, I was refunded 7.20, after LU ticket office staff had not
had the power to resolve the issue.

It seems that automatic refunds do not deal with capping.

I have since been given the £2.00.
--
Walter Briscoe

Capping mishandled
 

In message , at 19:35:32 on
Tue, 24 Apr 2012, Paul Corfield remarked:
Why do you or Roland consider that there is any need for an apology or
refund?

Because it's now clear that Oyster doesn't charge you the "cheapest
combination of fares for a day's journeys", it charges you the "cheapest
Travelcard that would have covered your day's journeys", which can be
significantly more.
--
Roland Perry

Capping mishandled
 

In message , at 19:23:31 on
Tue, 24 Apr 2012, Paul Corfield remarked:
The One Day Travelcard does not go back and recalculate all the
journeys and then refund you money if your original purchase decision
somehow doesn't end up being as good value for money as you thought it
would. Quite why people think capping works in this retrospective
manner I know not.

Because Oyster is supposed to be clever, and they promised "Oyster will
work out the cheapest combination of fares for all your journeys in one
day."

If that's a Z2 cap plus a single to Z4, rather than a Z4 cap, surely
it's not beyond the wit of their computers to charge what they promised?
--
Roland Perry