I made many LU journeys in Z1-4 and one costing 1.40 to Z5.
I was charged 14.40, rather than 12.00 - the Z1-4 cap + 1.40.
Oyster helpdesk staff took a few days to agree that I had been
overcharged and agreed an ex gratia payment for the inconvenience.
The payments were delayed for an extra day as they needed "approval".
Automatic overpayment detection does not recognise the situation.

OTOH, there are discrepancies between the Single Fare Finder and Oyster.
(Oyster charges less.)
Moorgate - Queens Road Peckham peak shows as 3.80 but charges 3.70.
It seems there were recent changes to charges between LU & NR.
The Single Fare Finder has not been updated to reflect those changes.
--
Walter Briscoe

On Apr 13, 12:46*pm, Walter Briscoe
wrote:
I made many LU journeys in Z1-4 and one costing 1.40 to Z5.
I was charged 14.40, rather than 12.00 - the Z1-4 cap + 1.40.
Oyster helpdesk staff took a few days to agree that I had been
overcharged and agreed an ex gratia payment for the inconvenience.
The payments were delayed for an extra day as they needed "approval".
Automatic overpayment detection does not recognise the situation.

OTOH, there are discrepancies between the Single Fare Finder and Oyster.
(Oyster charges less.)
Moorgate - Queens Road Peckham peak shows as 3.80 but charges 3.70.
It seems there were recent changes to charges between LU & NR.
The Single Fare Finder has not been updated to reflect those changes.
--
Walter Briscoe

Re. your refund - this would have been purely goodwill. Oyster has
never been able to charge in the way that you think it should.

I hope this was made clear to you when the refund was agreed.

Regards,

Jack

On Mon, 16 Apr 2012 02:18:40 -0700 (PDT), Jack wrote:

On Apr 13, 12:46*pm, Walter Briscoe
wrote:
I made many LU journeys in Z1-4 and one costing 1.40 to Z5.
I was charged 14.40, rather than 12.00 - the Z1-4 cap + 1.40.
Oyster helpdesk staff took a few days to agree that I had been
overcharged and agreed an ex gratia payment for the inconvenience.
The payments were delayed for an extra day as they needed "approval".
Automatic overpayment detection does not recognise the situation.

OTOH, there are discrepancies between the Single Fare Finder and Oyster.
(Oyster charges less.)
Moorgate - Queens Road Peckham peak shows as 3.80 but charges 3.70.
It seems there were recent changes to charges between LU & NR.
The Single Fare Finder has not been updated to reflect those changes.
--
Walter Briscoe

Re. your refund - this would have been purely goodwill. Oyster has
never been able to charge in the way that you think it should.

I hope this was made clear to you when the refund was agreed.

Zone 1-4 + an extra single journey is how I assumed the worked too, but I'm
apparently mistaken. Does TfL explain exactly how it works anywhere?

This page, http://www.tfl.gov.uk/tickets/14837.aspx , states

"Oyster will work out the cheapest combination of fares for all your
journeys in one day."

A zone 1-4 travelcard plus a single oyster fare would have been the
cheapest alternative.

--
jhk

In message , at 12:58:22 on
Mon, 16 Apr 2012, Jarle H Knudsen remarked:
I made many LU journeys in Z1-4 and one costing 1.40 to Z5.
I was charged 14.40, rather than 12.00 - the Z1-4 cap + 1.40.

....

Zone 1-4 + an extra single journey is how I assumed the worked too, but I'm
apparently mistaken. Does TfL explain exactly how it works anywhere?

This page, http://www.tfl.gov.uk/tickets/14837.aspx , states

"Oyster will work out the cheapest combination of fares for all your
journeys in one day."

A zone 1-4 travelcard plus a single oyster fare would have been the
cheapest alternative.

The Z1-4 cap is £10.60, plus £1.40 is £12.00

But the Z1-5 cap is £15.80 - so how does £14.40 arise? (Other than being
£15.80 minus £1.40, which makes no sense).
--
Roland Perry

On Mon, 16 Apr 2012 12:36:32 +0100, Roland Perry wrote:

In message , at 12:58:22 on
Mon, 16 Apr 2012, Jarle H Knudsen remarked:
I made many LU journeys in Z1-4 and one costing 1.40 to Z5.
I was charged 14.40, rather than 12.00 - the Z1-4 cap + 1.40.

...

Zone 1-4 + an extra single journey is how I assumed the worked too, but I'm
apparently mistaken. Does TfL explain exactly how it works anywhere?

This page, http://www.tfl.gov.uk/tickets/14837.aspx , states

"Oyster will work out the cheapest combination of fares for all your
journeys in one day."

A zone 1-4 travelcard plus a single oyster fare would have been the
cheapest alternative.

The Z1-4 cap is £10.60, plus £1.40 is £12.00

But the Z1-5 cap is £15.80 - so how does £14.40 arise? (Other than being
£15.80 minus £1.40, which makes no sense).

I assumed £14.40 to be the sum of Oyster single fares for all his journeys
that day.

--
jhk

In message , at 14:12:17 on
Mon, 16 Apr 2012, Jarle H Knudsen remarked:
I made many LU journeys in Z1-4 and one costing 1.40 to Z5.
I was charged 14.40, rather than 12.00 - the Z1-4 cap + 1.40.

...

Zone 1-4 + an extra single journey is how I assumed the worked too, but I'm
apparently mistaken. Does TfL explain exactly how it works anywhere?

This page, http://www.tfl.gov.uk/tickets/14837.aspx , states

"Oyster will work out the cheapest combination of fares for all your
journeys in one day."

A zone 1-4 travelcard plus a single oyster fare would have been the
cheapest alternative.

The Z1-4 cap is £10.60, plus £1.40 is £12.00

But the Z1-5 cap is £15.80 - so how does £14.40 arise? (Other than being
£15.80 minus £1.40, which makes no sense).

I assumed £14.40 to be the sum of Oyster single fares for all his journeys
that day.

I see. So he made £14.40-£1.40=£13.00 worth of trips in Z1-4, which
would have been capped at £10.60, had he not strayed into Z5. Makes
sense.
--
Roland Perry

On Apr 16, 11:58*am, Jarle H Knudsen wrote:
On Mon, 16 Apr 2012 02:18:40 -0700 (PDT), Jack wrote:
On Apr 13, 12:46*pm, Walter Briscoe
wrote:
I made many LU journeys in Z1-4 and one costing 1.40 to Z5.
I was charged 14.40, rather than 12.00 - the Z1-4 cap + 1.40.
Oyster helpdesk staff took a few days to agree that I had been
overcharged and agreed an ex gratia payment for the inconvenience.
The payments were delayed for an extra day as they needed "approval".
Automatic overpayment detection does not recognise the situation.

OTOH, there are discrepancies between the Single Fare Finder and Oyster.

In message of Mon, 16 Apr
2012 12:58:22 in uk.transport.london, Jarle H Knudsen
writes
On Mon, 16 Apr 2012 02:18:40 -0700 (PDT), Jack wrote:

On Apr 13, 12:46*pm, Walter Briscoe
wrote:
I made many LU journeys in Z1-4 and one costing 1.40 to Z5.
I was charged 14.40, rather than 12.00 - the Z1-4 cap + 1.40.
Oyster helpdesk staff took a few days to agree that I had been
overcharged and agreed an ex gratia payment for the inconvenience.
The payments were delayed for an extra day as they needed "approval".
Automatic overpayment detection does not recognise the situation.

OTOH, there are discrepancies between the Single Fare Finder and Oyster.
(Oyster charges less.)
Moorgate - Queens Road Peckham peak shows as 3.80 but charges 3.70.
It seems there were recent changes to charges between LU & NR.
The Single Fare Finder has not been updated to reflect those changes.
--
Walter Briscoe

Re. your refund - this would have been purely goodwill. Oyster has
never been able to charge in the way that you think it should.

I hope this was made clear to you when the refund was agreed.

Zone 1-4 + an extra single journey is how I assumed the worked too, but I'm
apparently mistaken. Does TfL explain exactly how it works anywhere?

This page, http://www.tfl.gov.uk/tickets/14837.aspx , states

"Oyster will work out the cheapest combination of fares for all your
journeys in one day."

A zone 1-4 travelcard plus a single oyster fare would have been the
cheapest alternative.


I missed those words and am grateful to Jarle H Knudsen for reminding me
of them.
I would value comments from Jack on them, given his
assertion that my refund was merely goodwill.
You are capped at the price of a travelcard to cover all your journeys.
I believe the cheapest combination of fares for my journeys was 10.60
for a z1-4 travelcard and a 1.40 payg fare rather than the 14.40 which
was the total price of my payg journeys.

I started in peak hours, spent 10.20 in z1-4 ending in off-peak hours,
1.40 in z4-5, and 2.80 in z1-4. Off peak caps do not apply as my off-
peak spending was less than the minimum off-peak cap of 7.70. Relevant
peak caps are 10.60 in z1-4 and 15.80 in z1-6. Once you have travelled
in z5-6, the z1-4 peak cap is ignored.

In summary, I paid 14.40 in total; 13.00 was in z1-4 and 1.40 went into
z5-6. My refund was 2.40 to match a z1-4 10.60 cap + 1.40 outside z1-4.
--
Walter Briscoe

In message , at 13:23:53 on
Wed, 18 Apr 2012, Paul Corfield remarked:
The rules say
that capping aligns to the equivalent One Day Travelcard. I have
checked this against TfL documents that I have about Oyster ticketing
rules.

That's a plausible rule (a bit severe on people making just one trip
outside Z4, but that's another issue), but isn't consistent with claims
that:

"Oyster will work out the cheapest combination of fares for all
your journeys in one day."

.... which should be removed from the literature.
--
Roland Perry

In message of Wed, 18 Apr 2012 17:21:08
in uk.transport.london, Roland Perry writes
In message , at 13:23:53 on
Wed, 18 Apr 2012, Paul Corfield remarked:
The rules say
that capping aligns to the equivalent One Day Travelcard. I have
checked this against TfL documents that I have about Oyster ticketing
rules.

That's a plausible rule (a bit severe on people making just one trip
outside Z4, but that's another issue), but isn't consistent with claims
that:

"Oyster will work out the cheapest combination of fares for all
your journeys in one day."

... which should be removed from the literature.

I have just had a response to a ticket I raised with the Oyster Customer
Service Cent "... I can confirm that the daily price capping page has
been updated ..."

I have checked and find "Oyster will work out the cheapest combination
of fares for all your journeys in one day." no longer appears in
http://www.tfl.gov.uk/tickets/14837.aspx
--
Walter Briscoe