Incomplete journey
 

I forgot to check out of the DLR before getting on the Jubilee at
Canning Town and have an excess £5.20 charge - is there anything I can
do about it?

E.

Incomplete journey
 

On 2015-07-01 13:11:10 +0000, eastender said:

I forgot to check out of the DLR before getting on the Jubilee at
Canning Town and have an excess £5.20 charge - is there anything I can
do about it?

E.

Actually what it says is:

[No touch-in] to Dalston Junction [London Overground]

I went from East India Canning Town Canada Water Dalston Junction

But I'm pretty certain I touched in at East India - does it not
register if you don't touch out of the DLR?

E.

Incomplete journey
 

In article 2015070114223074954-email@domaincom,
(eastender) wrote:

On 2015-07-01 13:11:10 +0000, eastender said:

I forgot to check out of the DLR before getting on the Jubilee at
Canning Town and have an excess £5.20 charge - is there anything I
can do about it?

E.

Actually what it says is:

[No touch-in] to Dalston Junction [London Overground]

I went from East India Canning Town Canada Water Dalston
Junction

But I'm pretty certain I touched in at East India - does it not
register if you don't touch out of the DLR?

Ring TfL's Oyster Helpline.

--
Colin Rosenstiel

Incomplete journey
 

On 2015-07-01 18:17:28 +0000, Paul Corfield said:

Your touch out should have registered on DLR but it seems it hasn't
done so. Sometimes transactions aren't captured / written to the card.

Does that mean you don't have to touch out/in at Canning Town?

I saw this morning at East India that there was a faulty Oyster reader,
which I may have used - it's very noisy there what with Aspen Way and
planes into/out of City and so I may have missed the no beep etc.

E.

Incomplete journey
 

"Paul Corfield" wrote

planes into/out of City and so I may have missed the no beep etc.

Well the Oyster Help Desk should be able to check if equipment was
faulty.

For your journey you only needed to touch in at East India and out at
Dalston. As the ELL takes you through Zone 1 at Shoreditch High St
there is no need to use the pink validator at Canada Water.

But if you did, would it have any effect on a touch-in missing "incomplete
journey" ?

--
Mike D

Incomplete journey
 

On 2015-07-01 23:33:49 +0000, Michael R N Dolbear said:

"Paul Corfield" wrote

planes into/out of City and so I may have missed the no beep etc.

Well the Oyster Help Desk should be able to check if equipment was
faulty.

For your journey you only needed to touch in at East India and out at
Dalston. As the ELL takes you through Zone 1 at Shoreditch High St
there is no need to use the pink validator at Canada Water.

But if you did, would it have any effect on a touch-in missing
"incomplete journey" ?

A good point.

E.

Incomplete journey
 

On Wed, Jul 01, 2015 at 02:11:10PM +0100, eastender wrote:

I forgot to check out of the DLR before getting on the Jubilee at
Canning Town and have an excess ?5.20 charge - is there anything I can
do about it?

Email with your Oyster card number, tell them what
journey you did and where you would like to pick up your refund.

--
David Cantrell | top google result for "topless karaoke murders"

Perl: the only language that makes Welsh look acceptable

Incomplete journey
 

On 2015-07-02 10:46:06 +0000, David Cantrell said:

On Wed, Jul 01, 2015 at 02:11:10PM +0100, eastender wrote:

I forgot to check out of the DLR before getting on the Jubilee at
Canning Town and have an excess ?5.20 charge - is there anything I can
do about it?

Email with your Oyster card number, tell them what
journey you did and where you would like to pick up your refund.

I completed the online refund request choosing the 'I thought I'd
touched in' excuse and it's been refunded, although there's nothing
showing in the refund history, only in the journey history.

E.

Incomplete journey
 

On Sat, Jul 04, 2015 at 11:57:15AM +0100, eastender wrote:
On 2015-07-02 10:46:06 +0000, David Cantrell said:
Email with your Oyster card number, tell them what
journey you did and where you would like to pick up your refund.
I completed the online refund request choosing the 'I thought I'd
touched in' excuse and it's been refunded, although there's nothing
showing in the refund history, only in the journey history.

"Refund history" seems to be where they put refunds because of delays.
Refunds because of missing touches in/out are, I suppose considered to
be corrections to the journey history.

BTW, the reason I suggested emailing them is because the idiotic website
only allows one refund per month, so I end up having to email them
anyway, so I consider that you might as well *only* email them.

--
David Cantrell | Pope | First Church of the Symmetrical Internet

There's no problem so complex that it can't be solved
by killing everyone even remotely associated with it