On Fri, 25 Sep 2015 10:04:25 +0100
Paul Corfield wrote:
Anyway given your view of LU staff you'd surely be completely
delighted to see mass sackings / redundancy across the company?

When there are genuine grievances or issues I have no problem with staff
anywhere carrying out industrial action as a last resort - its the right of
every worker. The drivers OTOH carry it out as a first resort a lot of the
time as a strongarm tactic over trivia or due to simple greed.

--
Spud

On Fri, 25 Sep 2015 09:38:56 +0000 (UTC), y wrote:

On Fri, 25 Sep 2015 10:04:25 +0100
Paul Corfield wrote:
Anyway given your view of LU staff you'd surely be completely
delighted to see mass sackings / redundancy across the company?

When there are genuine grievances or issues I have no problem with staff
anywhere carrying out industrial action as a last resort - its the right of
every worker. The drivers OTOH carry it out as a first resort a lot of the
time as a strongarm tactic over trivia or due to simple greed.

Absolutely on the mark. Or, in Google Plus terminology: "Plus One".

In article

rg, (Recliner) wrote:

" wrote:
On 24.09.15 18:13, Paul Corfield wrote:
On Thu, 24 Sep 2015 09:22:34 -0700 (PDT), Offramp
wrote:

Okay, i was rushing through and only noticed the shut one... Sorry!

They are all shut now at KX. North ticket hall was last but it closed
last week. One day I went through and 3 windows were open. A couple of
days later - blue hoardings in place.

There is a list on the TfL website but it only has "months" rather
than specific dates. I wish they would publish a proper list and
proper programme for people.



https://tfl.gov.uk/cdn/static/cms/do...ment-and-closu
re-works-2015.pdf

The only problem that I see with closing all the ticket offices are the
fact that queues could possibly be noticeably slower when a E* or two
pulls in and/or you have a group of tourists from the continent.

Queues for what?

I fear that some luddite will sit there, with less than a clue of how to
work the thing and take their sweet, sweet time.

Work what thing?

Will they at least have staff on the ground to get people through there,
particularly when a large group goes through there?

There are supposed to be staff in the ticket hall to help people use the
ticket machines.

The only staff I could find in original and Western ticket office areas at
King's cross St Pancras were on the Metropolitan etc barrier line. All I
wanted was a tube map. Not only were there no more ticket machines in the
original ticket hall, the queues were horrendous.

--
Colin Rosenstiel

In message of Fri, 25
Sep 2015 07:40:51 in uk.transport.london,
writes
[snip]

There are supposed to be staff in the ticket hall to help people use the
ticket machines.

The only staff I could find in original and Western ticket office areas at
King's cross St Pancras were on the Metropolitan etc barrier line. All I
wanted was a tube map. Not only were there no more ticket machines in the
original ticket hall, the queues were horrendous.


Part of the process of closing ticket offices seems to be to replace
leaflet racks.
A few months ago, I failed to find a leaflet rack at Green Park.
I was assured, by 'phone, at the Customer Service Centre - now at 0343
222 1234 - that the loss was temporary.
I found a new design leaflet rack on a blue wall, last week.
There is internal information on closures, but TfL has plainly decided
not to publish it. Staff at Moorgate gave a DD MMM date some months ago.
ISTR it is in October.
I know of no Freedom of Information Act request on it.
The theory is that staff will be available. They are at some stations
such as Leytonstone and Goodge Street. I used to find there were staff
to help with tickets and others to help with general enquiries. Now most
help tourists to use POMs (Passenger Operated Machines or ticket
machines) and can do little else. At others, such as Roding Valley, they
continue to be hidden, but there is no longer a staff window. At
Chigwell, the sole staff member is sometimes in the ticket hall and
sometimes in the control room, obscured by the gateline for boarding
customers.

I don't know Sadiq Khan's view on the change. It would cost large sums
to reverse it. I think Caroline Pidgeon did not strongly oppose the
Mayor's argument: as some ticket offices do not sell many tickets, let's
close them all. I DO hate one size fits all arguments.

Ticket Offices provide printed Oyster Statements. POMs don't - "you can
use the Internet" - it would have been trivial to put the last 8
journeys on paper ticket stock. One good thing is that staff can use
POMs to give refunds, including returning Oyster cards - where the
balance is no more than 10UKP.
--
Walter Briscoe

In article ,
(Walter Briscoe) wrote:

Ticket Offices provide printed Oyster Statements. POMs don't - "you can
use the Internet" - it would have been trivial to put the last 8
journeys on paper ticket stock.

That isn't even true. Ticket Office print what is recorded on the Oyster
Card. The Internet can't do that and a problem I have 3 years ago couldn't
have been resolved without a printout from a ticket office.

I was assured that POMs with roving staff would be able to provide printouts
from Oyster cards when I contacted TfL:

I asked:

Does this mean that machines will be able to print the history and
railcard indicators on Oyster cards? Where can I see one when I next
go to London?

Their reply to my email said this on 15 April:

Dear Mr Rosenstiel
Thank you for your email dated 17 March regarding the ticket machines
to be operated by staff at our stations when the ticket offices close.
These ticket machines will be able to carry out these functions.
They are currently being installed at stations and the first ones
will be available within the next two months. The first stations to
receive the machines will be Chigwell, Embankment, Roding Valley,
Shepherd's Bush, South Wimbledon, Temple, Theydon Bois and Upminster
Bridge. They should be available at all stations by December this
year.
Thank you for taking the time to contact us. Please contact me again
if you need any assistance or information or, if you would prefer to
call, please do so on 0343 222 1234.

Kind regards




Eileen Costello
Customer Service Adviser
Transport for London Customer Services

--
Colin Rosenstiel

Eileen Costello
Customer Service Adviser
Transport for London Customer Services

--
Colin Rosenstiel

Wow! Her name is an anagram of yours!

In article ,
(Offramp) wrote:

Eileen Costello
Customer Service Adviser
Transport for London Customer Services

--
Colin Rosenstiel

Wow! Her name is an anagram of yours!

:-)

Not really of course. She has no "R"s.

--
Colin Rosenstiel

On 2015\09\27 07:41, wrote:
In article ,
(Offramp) wrote:

Eileen Costello
Customer Service Adviser
Transport for London Customer Services

--
Colin Rosenstiel

Wow! Her name is an anagram of yours!

:-)

Not really of course. She has no "R"s.

How does she smell?

In article , (Basil Jet)
wrote:

On 2015\09\27 07:41, wrote:
In article ,
(Offramp) wrote:

Eileen Costello
Customer Service Adviser
Transport for London Customer Services

--
Colin Rosenstiel

Wow! Her name is an anagram of yours!

:-)

Not really of course. She has no "R"s.

How does she smell?

Boom, boom!

--
Colin Rosenstiel

All Bakerloo line ticket offices between Queen's Park and Harrow & Wealdstone are safe for a bit longer as they are ex-Silverlink