On 2018\03\06 20:06, Roland Perry wrote:
In message , at 15:44:42 on Tue, 6 Mar
2018, John Williamson remarked:
On 06/03/2018 14:36, Roland Perry wrote:
In message , at 12:57:57
on Tue, 6 Mar 2018, David Cantrell remarked:

I know one person "up North" who paid an Uber driver under a fiver to
get to the supermarket, but the trip back with a differentÂ* driver
cost
over ??20 because the driver got lost.

I am not a big fan of Uber but that seems rather apochyphal because
the Uber app quotes you the price before you get in the car.

It gives you an estimate, not a quote.
Â*https://www.engadget.com/2016/06/23/...cing-replaces-
estimates-with-guarantees/

If you read down to the bottom of this page, it seems this only
applies in the USA and parts of India at the moment. There is no
mention of it being applied yet in the UK.

https://www.uber.com/newsroom/upfron...-no-surprises/

Rules of thumb are indeed hard to find (our bad for assuming Uber has a
consistent product!) This page requires you to pick a city:

https://help.uber.com/h/d2d43bbc-f4b...b-4bd8acf03a9d

London fares (three-component like hackneys)

Base FareÂ*Â* £2.50
+Per Minute £0.15
+Per MileÂ*Â* £1.25

Here's Newcastle ("up north" straw poll):

Base FareÂ*Â* £0.60
+Per Minute £0.10
+Per MileÂ*Â* £1.40Â*Â* -interesting this is higher

A £5 fare would be (at 20mph) 2.6 miles, £20 11.5 miles. That's a
stupendous amount of "getting lost"

No, it isn't. There are countless places where one wrong turn can put
you on a motorway and add 10 or 20 miles to a journey.

On 07/03/2018 12:28, Basil Jet wrote:
snip

No, it isn't. There are countless places where one wrong turn can put
you on a motorway and add 10 or 20 miles to a journey.

Do Uber's terms and conditions leave the customer liable for the costs
of such a mistake (assuming the customer did not give the driver
instructions directions which caused it)? I'd have expected it to be
negligence by the driver - on the basis that any reasonably competent
driver of a PHV would either know a reasonable route or take steps
(SatNav, map, phone a friend, or whatever) to find one.
--
Robin
reply-to address is (intended to be) valid

On 07/03/2018 12:46, Robin wrote:
On 07/03/2018 12:28, Basil Jet wrote:
snip

No, it isn't. There are countless places where one wrong turn can put
you on a motorway and add 10 or 20 miles to a journey.

Do Uber's terms and conditions leave the customer liable for the costs
of such a mistake (assuming the customer did not give the driver
instructions directions which caused it)?Â* I'd have expected it to be
negligence by the driver - on the basis that any reasonably competent
driver of a PHV would either know a reasonable route or take steps
(SatNav, map, phone a friend, or whatever) to find one.

In my experience, youu pay the fare, complain to Uber, get a message
back within half an hour apologising and re-crediting you a chunk of the
fare.

"Robin" wrote in message
...
On 07/03/2018 12:28, Basil Jet wrote:
snip

No, it isn't. There are countless places where one wrong turn can put you
on a motorway and add 10 or 20 miles to a journey.

Do Uber's terms and conditions leave the customer liable for the costs of
such a mistake (assuming the customer did not give the driver instructions
directions which caused it)? I'd have expected it to be negligence by the
driver - on the basis that any reasonably competent driver of a PHV would
either know a reasonable route or take steps (SatNav, map, phone a friend,
or whatever) to find one.

The trip is charged automatically and it's possible that even the driver may
not be able to make an adjustment. So the customer can give the driver a bad
rating or ...

https://help.uber.com/h/0487f360-dc5...9-9d3f04810fa9
"My driver took a poor route

If you have concerns about the route your driver took, let us know here.
We'll be happy to review.

Trip fares are calculated including both distance and time, as well as other
applicable charges.

Please keep in mind that if events outside your driver's control (such as
traffic or road construction) impact your route and travel time, we may not
be able to provide a fare adjustment."
.... which would be more productive than moaning about it on a newsgroup.

--
DAS

On 07/03/2018 14:04, D A Stocks wrote:
"Robin" wrote in message
...
On 07/03/2018 12:28, Basil Jet wrote:
snip

No, it isn't. There are countless places where one wrong turn can put
you on a motorway and add 10 or 20 miles to a journey.

Do Uber's terms and conditions leave the customer liable for the costs
of such a mistake (assuming the customer did not give the driver
instructions directions which caused it)?* I'd have expected it to be
negligence by the driver - on the basis that any reasonably competent
driver of a PHV would either know a reasonable route or take steps
(SatNav, map, phone a friend, or whatever) to find one.

The trip is charged automatically and it's possible that even the driver
may not be able to make an adjustment. So the customer can give the
driver a bad rating or ...

https://help.uber.com/h/0487f360-dc5...9-9d3f04810fa9
"My driver took a poor route

If you have concerns about the route your driver took, let us know here.
We'll be happy to review.

Trip fares are calculated including both distance and time, as well as
other applicable charges.

Please keep in mind that if events outside your driver's control (such
as traffic or road construction) impact your route and travel time, we
may not be able to provide a fare adjustment."
.... which would be more productive than moaning about it on a newsgroup.


Thanks for that. But it patently leaves it all to Uber's discretion.
What I tried but failed to find were the actual T&Cs - in the sense of
the contract between customer and driver. (There must be one given Uber
insist they are not providing transport services.) And as I am not a
user of Uber I don't have any practical experience.

I do know that TfL require all PHVs to "give you an accurate fare
estimate before your journey starts (unless you've pre-agreed a fixed
fare)". But I've no idea if that's:

a. "accurate - subject to delays, enforced diversions and other events
outside the driver's control" or

b. "accurate assuming the driver is competent - but you just have to
lump it if not".

--
Robin
reply-to address is (intended to be) valid

On 07/03/2018 14:21, Robin wrote:
On 07/03/2018 14:04, D A Stocks wrote:
"Robin" wrote in message
...
On 07/03/2018 12:28, Basil Jet wrote:
snip

No, it isn't. There are countless places where one wrong turn can
put you on a motorway and add 10 or 20 miles to a journey.

Do Uber's terms and conditions leave the customer liable for the
costs of such a mistake (assuming the customer did not give the
driver instructions directions which caused it)?* I'd have expected
it to be negligence by the driver - on the basis that any reasonably
competent driver of a PHV would either know a reasonable route or
take steps (SatNav, map, phone a friend, or whatever) to find one.

The trip is charged automatically and it's possible that even the
driver may not be able to make an adjustment. So the customer can give
the driver a bad rating or ...

https://help.uber.com/h/0487f360-dc5...9-9d3f04810fa9
"My driver took a poor route

If you have concerns about the route your driver took, let us know
here. We'll be happy to review.

Trip fares are calculated including both distance and time, as well as
other applicable charges.

Please keep in mind that if events outside your driver's control (such
as traffic or road construction) impact your route and travel time, we
may not be able to provide a fare adjustment."
.... which would be more productive than moaning about it on a newsgroup.


Thanks for that.* But it patently leaves it all to Uber's discretion.

The "fare" is not to their discretion, but any adjustment is - it's a
matter of fact how long a journey took and how many yards were covered.
It can be a matter of opinion whether the route taken was the most
appropriate as traffic conditions can vary by the minute.

When I have had issues, Uber have always been very good about sorting
them out.

How they treat their driver coworkers (or whatever they call them) is a
different discussion.