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Woking to Heathrow
On 07/03/2018 12:46, Robin wrote:
On 07/03/2018 12:28, Basil Jet wrote: snip No, it isn't. There are countless places where one wrong turn can put you on a motorway and add 10 or 20 miles to a journey. Do Uber's terms and conditions leave the customer liable for the costs of such a mistake (assuming the customer did not give the driver instructions directions which caused it)?Â* I'd have expected it to be negligence by the driver - on the basis that any reasonably competent driver of a PHV would either know a reasonable route or take steps (SatNav, map, phone a friend, or whatever) to find one. In my experience, youu pay the fare, complain to Uber, get a message back within half an hour apologising and re-crediting you a chunk of the fare. |
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