On 07/03/2018 14:21, Robin wrote:
On 07/03/2018 14:04, D A Stocks wrote:
"Robin" wrote in message
...
On 07/03/2018 12:28, Basil Jet wrote:
snip

No, it isn't. There are countless places where one wrong turn can
put you on a motorway and add 10 or 20 miles to a journey.

Do Uber's terms and conditions leave the customer liable for the
costs of such a mistake (assuming the customer did not give the
driver instructions directions which caused it)?* I'd have expected
it to be negligence by the driver - on the basis that any reasonably
competent driver of a PHV would either know a reasonable route or
take steps (SatNav, map, phone a friend, or whatever) to find one.

The trip is charged automatically and it's possible that even the
driver may not be able to make an adjustment. So the customer can give
the driver a bad rating or ...

https://help.uber.com/h/0487f360-dc5...9-9d3f04810fa9
"My driver took a poor route

If you have concerns about the route your driver took, let us know
here. We'll be happy to review.

Trip fares are calculated including both distance and time, as well as
other applicable charges.

Please keep in mind that if events outside your driver's control (such
as traffic or road construction) impact your route and travel time, we
may not be able to provide a fare adjustment."
.... which would be more productive than moaning about it on a newsgroup.


Thanks for that.* But it patently leaves it all to Uber's discretion.

The "fare" is not to their discretion, but any adjustment is - it's a
matter of fact how long a journey took and how many yards were covered.
It can be a matter of opinion whether the route taken was the most
appropriate as traffic conditions can vary by the minute.

When I have had issues, Uber have always been very good about sorting
them out.

How they treat their driver coworkers (or whatever they call them) is a
different discussion.