http://www.telegraph.co.uk/news/2017/05/27/british-airways-chaos-computer-systems-crash-across-world-causing/

I'm certainly glad I wasn't flying today! All was smooth when I flew out
from Heathrow on Wednesday, and I hope it will be back to normal on Friday.
But I wonder what effect it's had on trains serving Heathrow and Gatwick?

On 27.05.17 16:26, Recliner wrote:
http://www.telegraph.co.uk/news/2017/05/27/british-airways-chaos-computer-systems-crash-across-world-causing/

I'm certainly glad I wasn't flying today! All was smooth when I flew out
from Heathrow on Wednesday, and I hope it will be back to normal on Friday.
But I wonder what effect it's had on trains serving Heathrow and Gatwick?


Possibly longer dwell times at Gatwick Airport as people turn back home
when they either give up or realise that they are not going to fly out
today? This might have a knock-on effect on schedules into and out of
London.

I think that the effects would be as bad at Heathrow as Piccadilly Line
trains have extended dwell times at all the stations, IIRC. The same
goes for HEX trains, yes?

On Sat, 27 May 2017 19:15:25 +0100, "
wrote:

On 27.05.17 16:26, Recliner wrote:
http://www.telegraph.co.uk/news/2017/05/27/british-airways-chaos-computer-systems-crash-across-world-causing/

I'm certainly glad I wasn't flying today! All was smooth when I flew out
from Heathrow on Wednesday, and I hope it will be back to normal on Friday.
But I wonder what effect it's had on trains serving Heathrow and Gatwick?


Possibly longer dwell times at Gatwick Airport as people turn back home
when they either give up or realise that they are not going to fly out
today? This might have a knock-on effect on schedules into and out of
London.

I think that the effects would be as bad at Heathrow as Piccadilly Line
trains have extended dwell times at all the stations, IIRC. The same
goes for HEX trains, yes?

So cheap offshore IT work has gone well for BA? :-)

e27002 aurora wrote:
On Sat, 27 May 2017 19:15:25 +0100, "
wrote:

On 27.05.17 16:26, Recliner wrote:
http://www.telegraph.co.uk/news/2017/05/27/british-airways-chaos-computer-systems-crash-across-world-causing/

I'm certainly glad I wasn't flying today! All was smooth when I flew out
from Heathrow on Wednesday, and I hope it will be back to normal on Friday.
But I wonder what effect it's had on trains serving Heathrow and Gatwick?


Possibly longer dwell times at Gatwick Airport as people turn back home
when they either give up or realise that they are not going to fly out
today? This might have a knock-on effect on schedules into and out of
London.

I think that the effects would be as bad at Heathrow as Piccadilly Line
trains have extended dwell times at all the stations, IIRC. The same
goes for HEX trains, yes?

So cheap offshore IT work has gone well for BA? :-)

We obviously don't know the full story yet, but this certainly sounds like
the result of a cost cut too far (and �lex Cruz does seem to have been on a
quest to turn BA into Vueling UK).

On 28.05.17 20:44, Recliner wrote:
e27002 aurora wrote:
On Sat, 27 May 2017 19:15:25 +0100, "
wrote:

On 27.05.17 16:26, Recliner wrote:
http://www.telegraph.co.uk/news/2017/05/27/british-airways-chaos-computer-systems-crash-across-world-causing/

I'm certainly glad I wasn't flying today! All was smooth when I flew out
from Heathrow on Wednesday, and I hope it will be back to normal on Friday.
But I wonder what effect it's had on trains serving Heathrow and Gatwick?


Possibly longer dwell times at Gatwick Airport as people turn back home
when they either give up or realise that they are not going to fly out
today? This might have a knock-on effect on schedules into and out of
London.

I think that the effects would be as bad at Heathrow as Piccadilly Line
trains have extended dwell times at all the stations, IIRC. The same
goes for HEX trains, yes?

So cheap offshore IT work has gone well for BA? :-)

We obviously don't know the full story yet, but this certainly sounds like
the result of a cost cut too far (and �lex Cruz does seem to have been on a
quest to turn BA into Vueling UK).

I can't help but wonder if this was a targetted virus attack of some sort.

I also read a note, stating that BA could face a £100 million bill over
this. I wonder what IAG's balance sheet indicates.

wrote:
On 28.05.17 20:44, Recliner wrote:
e27002 aurora wrote:
On Sat, 27 May 2017 19:15:25 +0100, "
wrote:

On 27.05.17 16:26, Recliner wrote:
http://www.telegraph.co.uk/news/2017/05/27/british-airways-chaos-computer-systems-crash-across-world-causing/

I'm certainly glad I wasn't flying today! All was smooth when I flew out
from Heathrow on Wednesday, and I hope it will be back to normal on Friday.
But I wonder what effect it's had on trains serving Heathrow and Gatwick?


Possibly longer dwell times at Gatwick Airport as people turn back home
when they either give up or realise that they are not going to fly out
today? This might have a knock-on effect on schedules into and out of
London.

I think that the effects would be as bad at Heathrow as Piccadilly Line
trains have extended dwell times at all the stations, IIRC. The same
goes for HEX trains, yes?

So cheap offshore IT work has gone well for BA? :-)

We obviously don't know the full story yet, but this certainly sounds like
the result of a cost cut too far (and �lex Cruz does seem to have been on a
quest to turn BA into Vueling UK).

I can't help but wonder if this was a targetted virus attack of some sort.

For what it's worth, that's been denied. And this isn't how viruses usually
manifest themselves.


I also read a note, stating that BA could face a £100 million bill over
this. I wonder what IAG's balance sheet indicates.

I've seen an estimate of £150m. That would have bought BA another 787-9.

In article ,
wrote:
I can't help but wonder if this was a targetted virus attack of some sort.

I doubt it. History suggests this is what happens when cost cutters
keep asking why we need all those useless redundant systems and links
that just sit there doing nothing.

R's,
John

"Recliner" wrote in message
...
e27002 aurora wrote:
On Sat, 27 May 2017 19:15:25 +0100, "
wrote:

On 27.05.17 16:26, Recliner wrote:
http://www.telegraph.co.uk/news/2017/05/27/british-airways-chaos-computer-systems-crash-across-world-causing/

I'm certainly glad I wasn't flying today! All was smooth when I flew
out
from Heathrow on Wednesday, and I hope it will be back to normal on
Friday.
But I wonder what effect it's had on trains serving Heathrow and
Gatwick?


Possibly longer dwell times at Gatwick Airport as people turn back home
when they either give up or realise that they are not going to fly out
today? This might have a knock-on effect on schedules into and out of
London.

I think that the effects would be as bad at Heathrow as Piccadilly Line
trains have extended dwell times at all the stations, IIRC. The same
goes for HEX trains, yes?

So cheap offshore IT work has gone well for BA? :-)

We obviously don't know the full story yet, but this certainly sounds like
the result of a cost cut too far (and �lex Cruz does seem to have been on
a
quest to turn BA into Vueling UK).

but it's far from clear that the problem here is the offshoring

it seems to be entirely down to insufficient redundancy in their systems,
and any decision to dispense with (whatever is) industry standard redundancy
is going to have come from someone much higher up than an offshore bod.

tim

On 2017-05-29 06:40:01 +0000, tim... said:

it seems to be entirely down to insufficient redundancy in their
systems, and any decision to dispense with (whatever is) industry
standard redundancy is going to have come from someone much higher up
than an offshore bod.

There isn't any as such. BA will have signed an uptime contract, the
cost of which will depend on the level of uptime desired. If that is
breached, BA will be entitled to compensation.

You can sign a no-downtime contract, but it is hugely expensive.
Aircraft on-board systems are designed in that manner.

Neil
--
Neil Williams
Put my first name before the @ to reply.

On Sun, 28 May 2017 18:32:08 +0100, e27002 aurora
wrote:

On Sat, 27 May 2017 19:15:25 +0100, "
wrote:

On 27.05.17 16:26, Recliner wrote:
http://www.telegraph.co.uk/news/2017/05/27/british-airways-chaos-computer-systems-crash-across-world-causing/

I'm certainly glad I wasn't flying today! All was smooth when I flew out
from Heathrow on Wednesday, and I hope it will be back to normal on Friday.
But I wonder what effect it's had on trains serving Heathrow and Gatwick?


Possibly longer dwell times at Gatwick Airport as people turn back home
when they either give up or realise that they are not going to fly out
today? This might have a knock-on effect on schedules into and out of
London.

I think that the effects would be as bad at Heathrow as Piccadilly Line
trains have extended dwell times at all the stations, IIRC. The same
goes for HEX trains, yes?

So cheap offshore IT work has gone well for BA? :-)

Are they not claiming it's a power supply issue? Is the hardware
offshore as well?