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Oyster Prepay and Travelcards
Earlier today I tried to buy an one day travelcard using the last £4.70
prepay credit left on my Oystercard. Halfway through the transaction the machine said that there had been an error and that the purchase had been cancelled. I tried to start again, but most of the buttons had vanished from the machines display so I switched to a different machine. This second machine said that I couldn't buy travelcard as I had not credit left on my Oystercard. Checking the transaction record on the card showed that the last £4.70 had just been debited from the card. As I was late for an appointment, I just bought the travelcard using my switch card and carried on my way (effectively paying for the ticket twice). But as the ticket office was quiet as I returned this evening I decided to explain the problem to the man behind the counter. I got halfway through my explanation before he stopped me to tell me that I couldn't have bought a travelcard using prepay credit as that part of the system wasn't implemented yet. I explained that he must have been mistaken as I'd done it several times in the past. He printed out my oystercard usage report and I showed him where I'd done just that a week ago and he insisted that I couldn't have as the system didn't do that. As I was obviously getting nowhere I just took the report and I'll call the helpline in the morning. But before I do, can someone please confirm that I'm not going mad. You can buy travelcards with prepay credit can't you? I know I've done it before. Or was that just a glitch in the system? Cheers, Dave... |
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