Chris! wrote:
Dave Arquati wrote:

£1.10 Fulham Bdy
£1.80 S Harrow - Fulham Bdy


I was more annoyed that the helpline said they couldn't do anything,
than that the unresolved journey got onto the card. I'm usually very
forgiving but it strikes me as odd that it's OK for LUL not to refund

an

overcharge when the card is unregistered, although perhaps there's a
good reason for it.


Surely it doesn't matter whether or not the card is registered? Your
mate purchased £X of prepay to use to make journeys with an Oyster
Card. He is now unable to make £X of journies due to staff
incompetence so havent TFL breached the contract? He could spend
£100+ taking them to a small claims court

I did check through the Conditions of Carriage to see if there was
anything about refunds and unregistered Oysters, but I couldn't find
anything. I'm tempted to write to TfL to have a moan about it for him;
as for a small claims court, it would be an awful lot of effort for a
£1.10 overcharge. I'd be confident that something can be sorted out
directly with TfL.

--
Dave Arquati
Imperial College, SW7
www.alwaystouchout.com - Transport projects in London

The trouble I have with Oyster is that I cannot access the website.

My email login, username, password, helpful hint - nothing works.
Requesting a password does nothing.

I called Oyster as perhaps the email address was input incorrectly when
I registered, but no, they spelled it back to me, and it doesnt work.
They have my address on file, so it's not like my identity has been
stolen.

Tried re-registering the card, but my card is "already registered",
tried signing up with my usual username, but that has already been
taken (I know - by ME!).

Does anyone have any hints?

I'm sure you know this already - but are you using your online account
password, which is different from your Oyster card security question/
answer?

Also, what's happening when you try and log-in - do you get an error
message. I've just remembered that I've had problems like this before a
few times, with a misleading error message appearing (I can't remember
what it said), but it's just been a temporary issue. I just presumed
that some unadvertised maintenance work was going on, and when I tried
later or the next day it worked.

"ONscotland" wrote in
oups.com:

The trouble I have with Oyster is that I cannot access the website.

My email login, username, password, helpful hint - nothing works.
Requesting a password does nothing.

I called Oyster as perhaps the email address was input incorrectly when
I registered, but no, they spelled it back to me, and it doesnt work.
They have my address on file, so it's not like my identity has been
stolen.

Tried re-registering the card, but my card is "already registered",
tried signing up with my usual username, but that has already been
taken (I know - by ME!).

Does anyone have any hints?



Have you tried disabling the popup blocker? There are some sites that
require this. Also try accessing with Netscape instead of IE. I have also
come across a site where this was the only solution support offered.