"steve" wrote in message
...
I've searched the web and google and it suggests you should be able to
get a charter refund added to the card, alas

https://www.tfl.gov.uk/tube/contacts/refund-form.asp

Only offers the refund as "Credit voucher" - am I being thick or have
they withdrawn the most convenient option - the cynic thinks to deter
claims.

Can the credit voucher be added to the card or am I going to get a
voucher that will allow me to purchase the cash fare only rather then the
oyster fare.

Interesting to note, the only reason I am claiming this refund is the the
tube was screwed I had to get off and get a bus and the station staff
refused to refund my journey - because I had travelled - despite them not
getting me to my destination - what a crock of ****.

I've had a refund for two bus journeys because part of the District Line
was shut for a few hours and I had to go via bus to complete my journey. I
emailed via "Ask Oyster" and explained what happened and they added the
refund to my card within a week (I specified that I wanted the refund that
way and gave my local station). I did not fill in any forms or even mention
any charter, just that I'd been overcharged/inconvenienced. This was before
September last year so I don't know if they have stopped doing this since
then.