On Thu, 07 Sep 2006 20:32:48 +0100, Dave Newt
wrote:

Paul Corfield wrote:

If that is going to freak you out then you may wish to travel earlier

Paul,

Did I read something in a TFL magazine about TFL employing some people
who can be booked to help people with
claustrophbia/agoraphobia/tubeophobia on their journey?

Can't say I have heard of a specific person being employed to help.

One of my team has had some difficulty with travelling in a deep tube
train due to claustrophobia but they're much happier about it now. It's
certainly a genuine problem as I've seen people panic if they've been a
train that has got stuck between stations due to a delay elsewhere on
the line.

I seem to recall that there was a story of an employee who helped
someone with a similar fear to get from A to B.

I would not be surprised if there have been one off examples of staff
going the extra mile to help people out.

I guess if this journey is Thameslink, it might not apply anyway though.

It could be a bit of PR coup for FCC if they were to offer to help if
our poster emailed them and explained their concerns though!
--
Paul C


Admits to working for London Underground!

Paul Corfield wrote:
On Thu, 07 Sep 2006 20:32:48 +0100, Dave Newt
wrote:

Paul Corfield wrote:

If that is going to freak you out then you may wish to travel earlier
Paul,

Did I read something in a TFL magazine about TFL employing some people
who can be booked to help people with
claustrophbia/agoraphobia/tubeophobia on their journey?

Can't say I have heard of a specific person being employed to help.

I'm fairly certain there was something in the last issue or the one
before of The Loop (or whatever it's called now), but mine has long gone
to the recycle bin.

One of my team has had some difficulty with travelling in a deep tube
train due to claustrophobia but they're much happier about it now.

One could argue it's not the best career choice they could have made :-)

It's
certainly a genuine problem as I've seen people panic if they've been a
train that has got stuck between stations due to a delay elsewhere on
the line.

Sure - my ex-gf had epilepsy and several seizures on the tube. She
didn't have an issue with using the tube but if she had, I would have
understood it.

I seem to recall that there was a story of an employee who helped
someone with a similar fear to get from A to B.

I would not be surprised if there have been one off examples of staff
going the extra mile to help people out.

As I said, I seem to recall it was something more organised than this,
though I accept I could be imagining it!

I guess if this journey is Thameslink, it might not apply anyway though.

It could be a bit of PR coup for FCC if they were to offer to help if
our poster emailed them and explained their concerns though!

Gotta be worth a try!

"Paul Corfield" wrote in message
news

It could be a bit of PR coup for FCC if they were to offer to help if
our poster emailed them and explained their concerns though!
--
Paul C

You will laugh at this. I have had a reply from FCC Firstly I will paste
below my e-mail and then their reply:

Dear Sirs
I am an inexperienced user of public transport and have never used it in the
rush hour. Early in October I have to make a journey from Hackbridge to
Farringdon and be in Farringdon by 8:30am. I have to do this on 2
consecutive days and return about 6pm on both days.
I have a great feeling of fear and trepidation about this and even
considered spending over 200 pounds on cabs to avoid this.
I searched some on-line travel planners and realised that in the mornings I
would (for some reason) have to change at Tulse Hill. (A lot more fear)
I posted my fears to an on-line newsgroup called uk.transport.london and
have received some amazing help and support.
They have suggested that I get a clockwise train from Hackbridge which will
take quite a bit longer but will be direct and they said I should almost
certainly get a seat. They even sent me timetables and maps.
They also said I should e-mail you to see if you can offer an further help.
You can read the thread which is entitled 'Rush hour virgin' at
uk.transport.london You should find it here
http://groups.google.co.uk/group/uk....n?lnk=lr&hl=en ( I am
known as Penny Farthing on newsgroups)
I look forward to hearing from you soon

Their helpful reply:

Customer Relations
First Capital Connect
FREEPOST ADM3973
London
SW1A 1YP
Tel: 0845 0264700
Fax: 0845 6769904
Website: www.firstcapitalconnect.co.uk
Ref: 1384022

Dear xxxxxxx
Thank you for your email dated 8 September 2006.
Unfortunately Customer Relations do not hold any information on train times
or fares, but National Rail Enquiries should be able to help with your
query. Their contact details a
Telephone: 08457 484950
Internet: www.nationalrail.co.uk
Thank you once again for contacting First Capital Connect.
Yours sincerely
Adam Xxxxx
Customer Relations Advisor


No extra mile there then....lol

Penn x

On Sun, 10 Sep 2006 21:11:42 GMT, "Penny Farthing"
wrote:


"Paul Corfield" wrote in message
news

It could be a bit of PR coup for FCC if they were to offer to help if
our poster emailed them and explained their concerns though!
--
Paul C

You will laugh at this. I have had a reply from FCC Firstly I will paste
below my e-mail and then their reply:

Dear Sirs
I am an inexperienced user of public transport and have never used it in the
rush hour. Early in October I have to make a journey from Hackbridge to
Farringdon and be in Farringdon by 8:30am. I have to do this on 2
consecutive days and return about 6pm on both days.
I have a great feeling of fear and trepidation about this and even
considered spending over 200 pounds on cabs to avoid this.
I searched some on-line travel planners and realised that in the mornings I
would (for some reason) have to change at Tulse Hill. (A lot more fear)
I posted my fears to an on-line newsgroup called uk.transport.london and
have received some amazing help and support.
They have suggested that I get a clockwise train from Hackbridge which will
take quite a bit longer but will be direct and they said I should almost
certainly get a seat. They even sent me timetables and maps.
They also said I should e-mail you to see if you can offer an further help.
You can read the thread which is entitled 'Rush hour virgin' at
uk.transport.london You should find it here
http://groups.google.co.uk/group/uk....n?lnk=lr&hl=en ( I am
known as Penny Farthing on newsgroups)
I look forward to hearing from you soon

Their helpful reply:

Customer Relations
First Capital Connect
FREEPOST ADM3973
London
SW1A 1YP
Tel: 0845 0264700
Fax: 0845 6769904
Website: www.firstcapitalconnect.co.uk
Ref: 1384022

Dear xxxxxxx
Thank you for your email dated 8 September 2006.
Unfortunately Customer Relations do not hold any information on train times
or fares, but National Rail Enquiries should be able to help with your
query. Their contact details a
Telephone: 08457 484950
Internet: www.nationalrail.co.uk
Thank you once again for contacting First Capital Connect.
Yours sincerely
Adam Xxxxx
Customer Relations Advisor


No extra mile there then....lol

A typically "numbskull" response from someone who couldn't spot a PR
opportunity sitting behind an unusual request.

I've got a good mind to send that reply to the Operations and Safety
Director at FCC - I know him from his days at LUL!

I imagine he would not be very amused.
--
Paul C


Admits to working for London Underground!

In article ,
(Paul Corfield) wrote:

On Sun, 10 Sep 2006 21:11:42 GMT, "Penny Farthing"
wrote:

"Paul Corfield" wrote in message
news

It could be a bit of PR coup for FCC if they were to offer to
help if our poster emailed them and explained their concerns though!

You will laugh at this. I have had a reply from FCC Firstly I
will paste below my e-mail and then their reply:

Dear Sirs
I am an inexperienced user of public transport and have never used
it in the rush hour. Early in October I have to make a journey
from Hackbridge to Farringdon and be in Farringdon by 8:30am. I
have to do this on 2 consecutive days and return about 6pm on both
days.
I have a great feeling of fear and trepidation about this and even
considered spending over 200 pounds on cabs to avoid this.
I searched some on-line travel planners and realised that in the
mornings I would (for some reason) have to change at Tulse Hill.
(A lot more fear) I posted my fears to an on-line newsgroup called
uk.transport.london and have received some amazing help and
support. They have suggested that I get a clockwise train from
Hackbridge which will take quite a bit longer but will be direct and
they said I should almost certainly get a seat. They even sent me
timetables and maps. They also said I should e-mail you to see if
you can offer an further help. You can read the thread which is
entitled 'Rush hour virgin' at uk.transport.london You should find
it here
http://groups.google.co.uk/group/uk....n?lnk=lr&hl=en
( I am known as Penny Farthing on newsgroups)
I look forward to hearing from you soon

Their helpful reply:

Customer Relations
First Capital Connect
FREEPOST ADM3973
London
SW1A 1YP
Tel: 0845 0264700
Fax: 0845 6769904
Website: www.firstcapitalconnect.co.uk
Ref: 1384022

Dear xxxxxxx
Thank you for your email dated 8 September 2006.
Unfortunately Customer Relations do not hold any information on
train times or fares, but National Rail Enquiries should be able to
help with your query. Their contact details a
Telephone: 08457 484950
Internet: www.nationalrail.co.uk
Thank you once again for contacting First Capital Connect.
Yours sincerely
Adam Xxxxx
Customer Relations Advisor


No extra mile there then....lol

A typically "numbskull" response from someone who couldn't spot a PR
opportunity sitting behind an unusual request.

I've got a good mind to send that reply to the Operations and Safety
Director at FCC - I know him from his days at LUL!

I imagine he would not be very amused.

However, it's more in line with the behaviour of the company since April
1st, I'm afraid. I think I must have met said FCC Operations and Safety
Director too.

--
Colin Rosenstiel