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#1
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Annual Oyster and Photocard
Sam wrote:
The manager who I spoke to on the phone gave me the impression he was very high up. When I said I wanted to check the conditions with Goldcards and then if I was correct, make a complaint about an RPI, he said "Well I look after all the RPI's on SSL". I took this to mean the Sub Surface Lines. Would that be correct ? In such a context then yes SSL would mean sub surface lines - te District, Metropolitan, East London and Hammersmith & City. High up managers can get it wrong as well, and remember it is sometimes the wont of managers to make out they're higher up in the hierachy than they actually are. He sounded really annoyed that I was questioning one of his staff, and then said that the Photocard was required. The one thing that really irritates me is that if I had thrown away my old photocard, the RPI would have given me a fine / penalty notice etc. ....which would have meant you would have challenged the fine, it would have been cancelled and hopefully they would have found out they were wrong. If I pursue this any further, I am scared they will have my details on file as a trouble maker, and could cause me problems further down the line. No way Sam you really should complain. Unless you've missed out some critical bit of information, it sounds very much like you've been wronged. You're not a trouble maker for travelling with a legitimate ticket and complaining because you were wrongly hassled for doing so. It will cause you no further problems down the line - it will cause the RPIs and their managers trouble as they're not doing their job right, and so it should. Anyway your letter will be dealt with by different people than the RPI team. The RPI had a real attitude as well, when she was satisfied that I had every ticket, oyster, photocard I could possibly have, she walked away holding my Goldcard. When I said "Hang on a minute can I have all my tickets back" she through her arms in the air and gave me my ticket back. No apology for the hold up, may be she was irritated that she hadn't caught a fare evader (A was wearing a baseball cap, unshaven, bit scruffy may be !!!!!). Being a scruff is no crime! Perhaps the RPIs thought someone had lent you their Oyster, as period Travelcards are non-transferable. However there is no real way they can enforce this unless they look up the relevent details on the Oyster database and ask you to confirm them - something I haven't heard ever having happen, though it's technically possible. (If you were using a borrowed Oyster then I wouldn't recomend complaining - but it sounds like the card was indeed yours.) I guess that given the high-value of an annual Travelcard, then if that Oyster card had been associated with a photocard in the past when photocards were still a requirement the RPIs might think that asking for sight of the photocard is one way to trip up those who're misusing a ticket. But it's not a requirement anymore so everyone who has an Oyster which has an associated photocard should safely be able to chuch said photocard away. In addition the fact that you've been rudely treated is not on, given that you had a valid ticket. Write that letter! |
#2
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Annual Oyster and Photocard
Mizter T wrote:
Being a scruff is no crime! Perhaps the RPIs thought someone had lent you their Oyster, as period Travelcards are non-transferable. However there is no real way they can enforce this unless they look up the relevent details on the Oyster database and ask you to confirm them - something I haven't heard ever having happen, though it's technically possible. (If you were using a borrowed Oyster then I wouldn't recomend complaining - but it sounds like the card was indeed yours.) And even that isn't possible if the Oyster card isn't registered (although IIRC registration is required for Travelcards valid for longer than a week). -- David of Broadway New York, NY, USA |
#3
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Annual Oyster and Photocard
David of Broadway wrote:
Mizter T wrote: Being a scruff is no crime! Perhaps the RPIs thought someone had lent you their Oyster, as period Travelcards are non-transferable. However there is no real way they can enforce this unless they look up the relevent details on the Oyster database and ask you to confirm them - something I haven't heard ever having happen, though it's technically possible. (If you were using a borrowed Oyster then I wouldn't recomend complaining - but it sounds like the card was indeed yours.) And even that isn't possible if the Oyster card isn't registered (although IIRC registration is required for Travelcards valid for longer than a week). True. Though as you rightly point out, only 7-day Travelcards are available on an unregistered Oyster card - anything longer and it needs to be registered. |
#4
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Annual Oyster and Photocard
Mizter T wrote:
True. Though as you rightly point out, only 7-day Travelcards are available on an unregistered Oyster card - anything longer and it needs to be registered. While on that topic, is it possible to register an Oyster at an address outside the UK yet? When I attempted in 2005, the agent at Notting Hill Gate seemed annoyed that I even tried. -- David of Broadway New York, NY, USA |
#5
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Annual Oyster and Photocard
David of Broadway wrote:
Mizter T wrote: True. Though as you rightly point out, only 7-day Travelcards are available on an unregistered Oyster card - anything longer and it needs to be registered. While on that topic, is it possible to register an Oyster at an address outside the UK yet? When I attempted in 2005, the agent at Notting Hill Gate seemed annoyed that I even tried. I don't think so. I tried a couple of months ago and it did not work. -- Olof Lagerkvist ICQ: 724451 Web: http://here.is/olof |
#6
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Register Oyster with international address (was: Annual Oysterand Photocard)
While on that topic, is it possible to register an Oyster at an
address outside the UK yet? When I attempted in 2005, the agent at Notting Hill Gate seemed annoyed that I even tried. I don't think so. I tried a couple of months ago and it did not work. When I got mine in 2004 at Stratford, I just wrote my German address on the form and they did not complain. Interesting enough there seems to be no country field in the address shown online. If they refuse to register you and thus limit your usage of the Oystercard (no refund if lost, no monthly travelcard etc.) it is a clear discrimination against Citizens of the European Union and thus illegal. The European Commission http://ec.europa.eu/comm/competition...sumer_liaison/ might be interested. Martin |
#7
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Annual Oyster and Photocard
On Mon, Jan 15, 2007 at 08:11:22AM -0800, Mizter T wrote:
it will cause the RPIs and their managers trouble as they're not doing their job right, and so it should. I get the impression that he doesn't know their names, and so no, it won't get them any trouble, as in the unlikely event that LUL can track down who it was, they'll just lie and say "not me guv". -- David Cantrell | A machine for turning tea into grumpiness Never attribute to malice that which can be explained by stupidity -- Hanlon's Razor Stupidity maintained long enough is a form of malice -- Richard Bos's corollary |
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