On Wed, 28 Feb 2007 08:08:24 +0000, Paul Terry
wrote:

In message , asdf
writes

When you call an 0845 number, the recipient does receive a portion of
the cost of the call, so I presume the answer is yes.

Its not quite that simple. With an 0845 number the charge to the caller
is fixed, whatever the distance of the call, and the recipient pays or
receives any difference in the actual cost of the call.

Little more complicated than that. 0845 has day/eve/weekend rates, and
the recipient can get benefits (call patterns, rerouting) as well as
or instead of cash. A crack down is overdue in 2008. Calls to geo
numbers are also now irrespective of distance for most people so the
excuse of "lo-call" is long blown.

FOI request is probably needed to find out why 0845 is more and more
in use: they have probably been sold a pup. TfL are better than most
in having geo numbers, v. useful when on hold which is a normal
situation for Oyster. Why they don't give priority to emails, or even
answer them, is a mystery. Any call centre should love emails. But at
least the web site is in more robust health than poor old cclondon
(not wildcarded as *.cclondon.com and regular outages).
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