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GNER train question
I booked two tickets from London Kings Cross to Leeds with return. I
had to use a separate credit card for each ticket because my company wouldn't like paying for my wife's ticket while i'm on business :). Anyway, since I booked them separately, they wouldn't seat us together. How difficult will it be come trip time to get two seats together? Are there usually open seats, are people willing to move a bit, how flexible is it? Thanks |
GNER train question
On Sep 6, 3:56 pm, Russ wrote:
Anyway, since I booked them separately, they wouldn't seat us together. How difficult will it be come trip time to get two seats together? If the ticket type is "GNER Advance" (or thereabouts) than you're only allowed to sit in the reserved seat. GNER are notorious arseholes on this point. If it's an ordinary ticket (Saver Return or whatever) you can sit where you like. Are there usually open seats, are people willing to move a bit, how flexible is it? Most Leeds trains start there, and all GNER trains start at King's Cross, so if you get there a little bit early and head for Coach H (which is kept unreserved) you'll be fine. U -- http://londonconnections.blogspot.com/ A blog about transport projects in London |
GNER train question
"Mr Thant" wrote
Russ wrote: Anyway, since I booked them separately, they wouldn't seat us together. How difficult will it be come trip time to get two seats together? If the ticket type is "GNER Advance" (or thereabouts) than you're only allowed to sit in the reserved seat. GNER are notorious arseholes on this point. Not usually true in my experience; it's a myth started by one of the denigrators of GNER in uk.railway. I travelled from Retford to London and back today using GNER Advance tickets, sitting in unreserved coach H each way, wth no difficulty. Of course, they are entitled to make you occupy your reserved seat, and apparently it happens occasionally - but never to me. If it's an ordinary ticket (Saver Return or whatever) you can sit where you like. Are there usually open seats, are people willing to move a bit, how flexible is it? Most Leeds trains start there, and all GNER trains start at King's Cross, so if you get there a little bit early and head for Coach H (which is kept unreserved) you'll be fine. Agreed - for any ticket type. |
GNER train question
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GNER train question
On 6 Sep, 23:53, "John Salmon" wrote:
Not usually true in my experience; it's a myth started by one of the denigrators of GNER in uk.railway. I travelled from Retford to London and back today using GNER Advance tickets, sitting in unreserved coach H each way, wth no difficulty. Of course, they are entitled to make you occupy your reserved seat, and apparently it happens occasionally - but never to me. On our trip to Edinburgh (First Advance), I'd removed the reservation tickets from the seat to look at them - and left them on the table. This was because we'd booked airline seats, but been given window seats. More confusing than that was the fact that we had 'A' seats (airline) but was told it stood for aisle. Great theory, except the numbers meant window.. A doesn't mean window! Anyway, he demanded our ticket AND reservations and then consulted a notepad which seemed to have details of the reservations (he must have seen the seat back tickets on the table, or could have asked). We hadn't done anything wrong (or should we be fined £200 as mentioned on the cards?), so he muttered something and wandered on, never to be seen again for the whole journey. On the way back, you couldn't have asked for a more friendly person to check tickets, or serve tea and coffee. When NatEx take over, I'd like to think they could be choosy about who they keep but those damn TUPE rules will probably stop that happening!! Jonathan |
GNER train question
On Thu, 06 Sep 2007 17:56:43 -0700, jonmorris
wrote: On 6 Sep, 23:53, "John Salmon" wrote: Not usually true in my experience; it's a myth started by one of the denigrators of GNER in uk.railway. I travelled from Retford to London and back today using GNER Advance tickets, sitting in unreserved coach H each way, wth no difficulty. Of course, they are entitled to make you occupy your reserved seat, and apparently it happens occasionally - but never to me. On our trip to Edinburgh (First Advance), I'd removed the reservation tickets from the seat to look at them - and left them on the table. This was because we'd booked airline seats, but been given window seats. More confusing than that was the fact that we had 'A' seats (airline) but was told it stood for aisle. Great theory, except the numbers meant window.. A doesn't mean window! Back in the good old days, seats facing each other across a table shared a number; hence one was able to book a seat with face to direction of travel, which is particularly useful for those who suffer certain forms of kinetosis. The new trains operated by Virgin and GNER (and possibly others, but those two run 99% of the trains on which I reserve seats) have uniquely-numbered seats, the result of which is that one cannot reserve a seat with face to direction of travel, despite thetrainline.com still offering it as a booking option - all seats are listed as Airline (which simply means that the booking system doesn't know whethere they will be Face or Back on the particular journey). Personally, I always request forward-facing seats, and if I get a backward-facing one, I move. I've had to explain myself once (in somewhat over 50 journeys); and the staff member didn't complain. |
GNER train question
On Fri, 07 Sep 2007 03:35:42 +0100, James Farrar
wrote: The new trains operated by Virgin and GNER (and possibly others, but those two run 99% of the trains on which I reserve seats) have uniquely-numbered seats, the result of which is that one cannot reserve a seat with face to direction of travel Which is just lazy on the TOCs' and Trainline's part, as Pendolinos are always the same way round... Neil -- Neil Williams Put my first name before the at to reply. |
GNER train question
On Sep 6, 2007, jonmorris wrote:
This was because we'd booked airline seats, but been given window seats. More confusing than that was the fact that we had 'A' seats (airline) but was told it stood for aisle. Great theory, except the numbers meant window.. A doesn't mean window! Is it not the case these days that every seat is classified airline on some trains, because the two sides of a table now have different numbers? -- Kirk |
GNER train question
On 7 Sep, 01:56, jonmorris wrote:
[...] When NatEx take over, I'd like to think they could be choosy about who they keep but those damn TUPE rules will probably stop that happening!! Those damn TUPE rules helpfully stop a company from taking on only the yesmen or those whose faces fit, regardless of their ability or lack thereof. Every company has its own disciplinary procedures to deal with people who are incapable of doing the job - the fact that GNER seems happy to have the amount of arrogant arseholes it does suggests that GNER feels that sort of behaviour is acceptable. The complaints posted here passim about the attitude of CT and MML staff suggests that NEG feels much the same way... |
GNER train question
On 7 Sep, 06:16, (Neil Williams) wrote:
On Fri, 07 Sep 2007 03:35:42 +0100, James Farrar wrote: The new trains operated by Virgin and GNER (and possibly others, but those two run 99% of the trains on which I reserve seats) have uniquely-numbered seats, the result of which is that one cannot reserve a seat with face to direction of travel Which is just lazy on the TOCs' and Trainline's part, as Pendolinos are always the same way round... Except the Edinburgh - Euston and return which are always the wrong way round. (You can spot if the southbound set has been stepped up to another service if you get the set that is back to front later in the day on another service!) Could the reservation computer cope with that? Tony |
GNER train question
On Fri, 07 Sep 2007 03:35:42 +0100, James Farrar
wrote: The new trains operated by Virgin and GNER (and possibly others, but those two run 99% of the trains on which I reserve seats) have uniquely-numbered seats, the result of which is that one cannot reserve a seat with face to direction of travel, despite thetrainline.com still offering it as a booking option - all seats are listed as Airline (which simply means that the booking system doesn't know whethere they will be Face or Back on the particular journey). The GNER website gives you a choice of facing or back when you reserve a seat. It doesn't always allocate your choice though, IME :-( -- Regards Mike mikedotroebuckatgmxdotnet |
GNER train question
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GNER train question
On 7 Sep, 14:03, wrote:
Could the reservation computer cope with that? Surely it doesn't have to? As long as an F is always opposite a B, the passenger for can just sit in whichever seat is facing forward or backward regardless of which way round the set is. The reservations computer never has to know. (although on a Pendolino you'd also have the train's computer to contend with) U -- http://londonconnections.blogspot.com/ A blog about transport projects in London |
GNER train question
"Mr Thant" wrote in message oups.com... On 7 Sep, 14:03, wrote: Could the reservation computer cope with that? Surely it doesn't have to? As long as an F is always opposite a B, the passenger for can just sit in whichever seat is facing forward or backward regardless of which way round the set is. The reservations computer never has to know. (although on a Pendolino you'd also have the train's computer to contend with) But they don't give the options of F or B on newer trains with uniquely numbered seats, which is the whole basis of the problem, they all show as A, which leads to confusion - people have wrongly interpreted it as meaning Aisle, or mistaken it for coach A. Paul |
GNER train question
On 7 Sep, 18:56, "Paul Scott" wrote:
"Mr Thant" wrote in message oups.com... On 7 Sep, 14:03, wrote: Could the reservation computer cope with that? Surely it doesn't have to? As long as an F is always opposite a B, the passenger for can just sit in whichever seat is facing forward or backward regardless of which way round the set is. The reservations computer never has to know. (although on a Pendolino you'd also have the train's computer to contend with) But they don't give the options of F or B on newer trains with uniquely numbered seats, which is the whole basis of the problem, they all show as A, which leads to confusion - people have wrongly interpreted it as meaning Aisle, or mistaken it for coach A. Paul True. Very True. Or if you have people used to flying, they are off looking for seat 21A (must be in the same row as 21B 21C...) I certainly believe that a reservation system, in 2007, should have the ability to hold the following details: Airline or Table seat, Window or Corridor seat, Quiet, Normal, Family (if available) Carriage or near the Bar, and possibly Facing or Backwards seat. (This is difficult on some trips, like CrossCountry, where trains may reverse 2 or 3 times, particularly on the Bournemouth route) But it's much like the following conundrum - why can't most of these sites comprehend that I am buying tickets for 4 adults, one who owns a YP railcard, and one who owns a Senior railcard. Neither of these things is beyond a modern reservation engine. SNCF- Voyages.com seems to handle most of it. Frankly, I think it is about time one is able to nominate a seat. Many long-haul airline sites let you chose your seat by clicking on the diagram of the airliner - and unavailable seats are greyed out. I understand Deutche Bahn allow you to nominate a seat on ICEs in some circumstances, and they are certainly fine with different discounts for different people. But while TheTrainline.com has a de-facto monopoly (it seems all the others license their system), nothing will happen. Particularly now Trainline is owned by some venture capital firm or other - they have absolutely no interest in spending money improving a product which has the market by the balls, since they get little benefit out of passenger satisfaction, while the TOCs get the bad publicity if Trainline's crap web-app is unable to perform such basic tasks. It has to be said, I don't know how much the underlying reservation system can store - I know it was replaced a few years back, so one would hope there are some custom fields available, but if ATOC specified a like-for-like replacement.... |
GNER train question
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GNER train question
On Sep 6, 11:53 pm, "John Salmon" wrote:
Not usually true in my experience; it's a myth started by one of the denigrators of GNER in uk.railway. I travelled from Retford to London and back today using GNER Advance tickets, sitting in unreserved coach H each way, wth no difficulty. Of course, they are entitled to make you occupy your reserved seat, and apparently it happens occasionally - but never to me. Yeah, but GNER do have a rule to that effect, and the other companies doing advance tickets don't, so it's something to look out for. U -- http://londonconnections.blogspot.com/ A blog about transport projects in London |
GNER train question
On 7 Sep, 18:56, "Paul Scott" wrote:
people have wrongly interpreted it as meaning Aisle, or mistaken it for coach A. I assumed it was Airline, as this is what I'd booked on the GNER website. However, on the train I was told by a GNER member of staff that it meant Aisle. In fact, as you say, it meant nothing; we both had front and rear facing WINDOW seats! So, if GNER doesn't know (either from when you book to when you board) then it's no bloody wonder passengers will get confused. (Mind you, I never thought it could mean coach A!). Jonathan |
GNER train question
On 8 Sep, 08:59, (Chris Silke) wrote:
According to their website (http://www.youreastcoast.co.uk/?page_id=4) National Express East Coast will 'during the lifetime of the franchise' introduce a 'state-of-the-art website ... where specific seats can be reserved'. Does that mean they can wait until they had the keys back? (I'll let others make the joke that this could be just a few months!!) Jonathan |
GNER train question
On 8 Sep, 12:48, Mr Thant
wrote: Yeah, but GNER do have a rule to that effect, and the other companies doing advance tickets don't, so it's something to look out for. People have quoted experiences of GNER staff stating that a ticket is invalid if you're not in your reserved seat, and not for the entire journey. This means you can't join the train later on, or leave before the destination. I can see this being likely because of the time our TM spent checking our tickets and his list, because I'd removed the reserved tags (to read them because of the whole Airline/Aisle/Window confusion) and left them on the table - albeit in clear view of him. Obviously, they're going to struggle to do anything if you leave early as we did on the way back, getting off at Stevenage when our ticket was to King's Cross!! I must say that, while I am always ready for any impending battle or argument with a gripper that is trying it on, the fact that people can be treated like this (or believe that they might) would put many people off travelling in the first place. I know that the staff are stuck a little, because nobody (especially myself) want to see people getting away without buying a ticket, but there are different ways to treat people. Jonathan |
GNER train question
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GNER train question
On 8 Sep, 01:56, wrote:
But while TheTrainline.com has a de-facto monopoly (it seems all the others license their system), nothing will happen. Particularly now Trainline is owned by some venture capital firm or other - they have absolutely no interest in spending money improving a product which has the market by the balls, since they get little benefit out of passenger satisfaction, while the TOCs get the bad publicity if Trainline's crap web-app is unable to perform such basic tasks. Virgin now have their own non-trainline booking system (though the Virgin-branded trainline is still around). It has options for Quiet Zone, Power Socket, Table Seat and Window or Aisle (but not Facing or Backwards) for any train, including non-Virgin. https://www.buytickets.virgintrains.co.uk/ U -- http://londonconnections.blogspot.com/ A blog about transport projects in London |
GNER train question
Today at 07:21, jonmorris wrote:
Obviously, they're going to struggle to do anything if you leave early as we did on the way back, getting off at Stevenage when our ticket was to King's Cross!! Am I not right in saying that if you join or leave a service not at the stated places on any single ticket, the ticket is effectively invalid? -- Kirk |
GNER train question
Kirk Northrop wrote:
Today at 07:21, jonmorris wrote: Obviously, they're going to struggle to do anything if you leave early as we did on the way back, getting off at Stevenage when our ticket was to King's Cross!! Am I not right in saying that if you join or leave a service not at the stated places on any single ticket, the ticket is effectively invalid? You're not right, unless it's some special advance purchase ticket with special conditions. -- Jeremy Double jmd.nospam@btinternet German steam photos at: http://tinyurl.com/frrx8 |
GNER train question
Today at 18:12, Jeremy Double wrote:
You're not right, unless it's some special advance purchase ticket with special conditions. I thought you couldn't break journey on a single ticket? -- Kirk |
GNER train question
On 8 Sep, 18:12, Jeremy Double wrote:
You're not right, unless it's some special advance purchase ticket with special conditions. These were First Advance tickets, but nobody chased after us when we alighted!! In the incident that was publicised, a woman had boarded further down the line and GNER stated (on the train) that her ticket was invalid the second the train started its journey without her on it. Jonathan |
GNER train question
Kirk Northrop wrote:
I thought you couldn't break journey on a single ticket? No, you can: http://ukrailwayfaq.wikispaces.com/Ticket+Validity Neil Sunderland -- Braunton, Devon Please observe the Reply-To address. NP: Blues Traveler - Hook (from the album 'Four') |
GNER train question
In article . com,
says... On 8 Sep, 01:56, wrote: But while TheTrainline.com has a de-facto monopoly (it seems all the others license their system), nothing will happen. Particularly now Trainline is owned by some venture capital firm or other - they have absolutely no interest in spending money improving a product which has the market by the balls, since they get little benefit out of passenger satisfaction, while the TOCs get the bad publicity if Trainline's crap web-app is unable to perform such basic tasks. Virgin now have their own non-trainline booking system (though the Virgin-branded trainline is still around). It has options for Quiet Zone, Power Socket, Table Seat and Window or Aisle (but not Facing or Backwards) for any train, including non-Virgin. https://www.buytickets.virgintrains.co.uk/ U However they don't sell tickets for children, only young goats! |
GNER train question
Kirk Northrop wrote:
Today at 18:12, Jeremy Double wrote: You're not right, unless it's some special advance purchase ticket with special conditions. I thought you couldn't break journey on a single ticket? Finishing a journey short is not the same as breaking journey (which involves continuing the journey later). -- Jeremy Double jmd.nospam@btinternet German steam photos at: http://tinyurl.com/frrx8 |
GNER train question
On Sun, 9 Sep 2007 09:11:11 +0100, Jim Brittin
[wake up to reply] wrote: In article . com, says... On 8 Sep, 01:56, wrote: But while TheTrainline.com has a de-facto monopoly (it seems all the others license their system), nothing will happen. Particularly now Trainline is owned by some venture capital firm or other - they have absolutely no interest in spending money improving a product which has the market by the balls, since they get little benefit out of passenger satisfaction, while the TOCs get the bad publicity if Trainline's crap web-app is unable to perform such basic tasks. Virgin now have their own non-trainline booking system (though the Virgin-branded trainline is still around). It has options for Quiet Zone, Power Socket, Table Seat and Window or Aisle (but not Facing or Backwards) for any train, including non-Virgin. https://www.buytickets.virgintrains.co.uk/ U However they don't sell tickets for children, only young goats! That should make journeys more peaceful! |
GNER train question
Today at 01:21, Neil Sunderland wrote:
Kirk Northrop wrote: I thought you couldn't break journey on a single ticket? No, you can: http://ukrailwayfaq.wikispaces.com/Ticket+Validity Fair enough, I'll shut up then :) -- Kirk |
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GNER train question
On Sat, 8 Sep 2007 23:38:13 +0100, Kirk Northrop
wrote: I thought you couldn't break journey on a single ticket? You can on pretty much all single tickets other than Saver Singles, but only within the validity of the ticket. In the case of a Standard Open Single I recall you can do one overight BoJ but in the case of all the others the journey must be completed on the date shown with some very specific exemptions on the Saver Single relating to the availability of trains (and the Sleeper services). Neil -- Neil Williams Put my first name before the at to reply. |
GNER train question
On Sat, 08 Sep 2007 09:45:19 -0700,
Mr Thant wrote: On 8 Sep, 01:56, wrote: But while TheTrainline.com has a de-facto monopoly (it seems all the others license their system), nothing will happen. Particularly now Trainline is owned by some venture capital firm or other - they have absolutely no interest in spending money improving a product which has the market by the balls, since they get little benefit out of passenger satisfaction, while the TOCs get the bad publicity if Trainline's crap web-app is unable to perform such basic tasks. Virgin now have their own non-trainline booking system (though the Virgin-branded trainline is still around). It has options for Quiet Zone, Power Socket, Table Seat and Window or Aisle (but not Facing or Backwards) for any train, including non-Virgin. https://www.buytickets.virgintrains.co.uk/ Although the Virgin website doesn't sell tickets for all their trains. I always go to the GNER website (mainly because 99% of my tickets are on GNER) but I recently wanted to buy tickets Watford Junction to Chester. I'd found the tickets on GNER but then remembered that last time I'd booked Virgin tickets via GNER the tickets had only arrived about three days before travel which is a bit nerve wracking so this time I decided to buy them on the Virgin website. Went onto the Virgin website and found the Northbound ticket no problem but the Southbound one required me to go all the way into Euston (departing Chester at the same time as the GNER website said) and then back out on Silverlink (and was more expensive than the GNER direct ticket). So went back to GNER and then realized that the GNER ticket was first class, so not only a direct train and cheaper but also first class as compared to standard class. I could understand that possibly there were advance purchase first class tickets available that I hadn't seen on the Virgin website but not that you can't buy a standard class direct ticket at all (even though the train does stop at Watford Junction - presumably you aren't allowed to get off when you are on a standard class ticket?) Tim. -- God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t," and there was light. http://tjw.hn.org/ http://www.locofungus.btinternet.co.uk/ |
GNER train question
"Tim Woodall" wrote (even though the train does stop at Watford Junction - presumably you aren't allowed to get off when you are on a standard class ticket?) In 1938 the 3.55 pm Paddington to South Wales Express called by request at Badminton 'to set down 1st class Passengers from London on informing Guard at London.' Peter |
GNER train question
On 11 Sep, 23:36, Tim Woodall wrote:
I could understand that possibly there were advance purchase first class tickets available that I hadn't seen on the Virgin website but not that you can't buy a standard class direct ticket at all (even though the train does stop at Watford Junction - presumably you aren't allowed to get off when you are on a standard class ticket?) Yes, you can. Unless you're travelling on a Megatrain ticket or some other to-be-announced fare type where it is explicitly prohibited, you can *always* stop a journey short. Starting short is less clear. (this sometimes provokes dispute in uk.r, but is unequivocally permitted by the NCoC. Suffice to say if anyone ends up in court for doing this, I hereby offer to pay you double your fine plus legal costs. Contact me at the address below...) -- John Band john at johnband dot org www.johnband.org |
GNER train question
On 8 Sep, 17:45, Mr Thant
wrote: On 8 Sep, 01:56, wrote: But while TheTrainline.com has a de-facto monopoly (it seems all the others license their system), nothing will happen. Particularly now Trainline is owned by some venture capital firm or other - they have absolutely no interest in spending money improving a product which has the market by the balls, since they get little benefit out of passenger satisfaction, while the TOCs get the bad publicity if Trainline's crap web-app is unable to perform such basic tasks. Virgin now have their own non-trainline booking system (though the Virgin-branded trainline is still around). It has options for Quiet Zone, Power Socket, Table Seat and Window or Aisle (but not Facing or Backwards) for any train, including non-Virgin. https://www.buytickets.virgintrains.co.uk/ U No - this is not a new non-Trainline system - it is just a different, custom front end for Virgin Trains, it's still TheTrainline under the hood. |
GNER train question
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