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Strange Oyster error
I wonder if I could get the group's opinion on a rather unnerving Oyster
problem I had yesterday? I was using Oyster PAYG and I'd made several other bus and tube journeys during the day. I travelled on the Bakerloo from Piccadilly Circus to Wembley Central, getting to Wembley at about 1650, and went to collect my bag from a hotel near the stadium. I then needed to get back to central London so I caught Chiltern to Marylebone, touching back in at Wembley Stadium at about 1710. While I was on Chiltern, I got ticket-checked by an RPI, who swiped my Oyster with one of those hand-held readers, and the light went red. So he started to charge me a £20 penalty fare. Luckily he was a reasonable chap and he listened to my protestation that I'd definitely touched in at Wembley Stadium, and checked his reader again, which apparently said I'd last touched *out* at 1712 - which I think is the time I touched *in* at Wembley Stadium. At Marylebone he took me to the gateline and went to check 'the computer' which apparently showed I'd made a journey from Piccadilly Circus to Wembley Stadium. So he refunded my credit card for the PF, and all was well. He let me out of the gateline at Marylebone using his staff pass, without me touching out again, so I was worried that I'd have some weird unresolved journey, but my card seemed to work OK to do Baker Street to KXSP. Annoyingly I didn't have time to check a tube station ticket machine to see what my journey history said for myself, and I can't get it on my Oyster online account as I haven't activated auto top-up. I have no complaints at all with the gripper - he was very polite throughout, and I'm writing to Chiltern to compliment him. Whst does confuse me is why his reader came up with a red light? I'm presuming the Oyster thought I was doing an out-of-station interchange Wembley Central - Stadium, but why didn't it think I'd be continuing my journey? I know Piccadilly Circus - Marylebone via Wembley would be a silly journey, but surely going the other way on Chiltern, something like Piccadilly Circus to one of the Sudburys via Wembley would be sensible? Anyone have any ideas? I'm guessing this sort of problem is going to become all the more frequent when PAYG is (eventually) rolled out across National Rail... James |
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