"Jason" wrote in message
...

Don't recall seeing this posted here before, and I've just noticed it:

Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

still banking on them giving refunds for free via oyster...

"spammy" wrote in message
...

"Jason" wrote in message
...

Don't recall seeing this posted here before, and I've just noticed it:

Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

still banking on them giving refunds for free via oyster...


I would be very surprised if they do that.

When a charter form is received at LU, do they actually check all the times
etc and then the reason (Ie: Pay up if it was there fault).

A short time ago when there was a signal failure on the Victoria Line, the
driver announced that charter forms could be used to claim compensation.
I've never heard of any LU staff ever mention them apart from that occasion.

On Tue, 21 Oct 2003 13:09:40 +0100, "spammy" wrote:

"Jason" wrote in message
.. .
Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

still banking on them giving refunds for free via oyster...

That would be handy, but I doubt refunds will be given to people
without them doing some leg-work. Other customer focused organisations
might - but this is TfL!

The form above incorporates space for Oysters, which is better then
than the paper version.


Cheers,

Jason.