On Feb 27, 12:00*pm, Clive Page wrote:
Yesterday I tried using my Oyster card on National Rail for the first
time. *In just 2 NR journeys and 2 tube trips I got at least two
problems. *The first unresolved journey (ticket barrier at London Bridge
NR at fault, apparently) I managed to get sorted out at South Kensington
ticket office by merely queuing for 10 minutes, first refund £4.

When finishing the day at King's Cross my balance was again too low, but
was keen to catch a train home so didn't have time to resolve it then.

If you're willing to provide information as to what the journey were
that you made, then perhaps utl-ers might be able to untangle what
went on here. Going on the above information, it's impossible to say.

FWIW I've used Oyster PAYG on NR on numerous occasions without any
problems (including through LU and NR journeys).


I assumed that I could sort it out online, but for some ridiculous
reason the journey history isn't available - unless you top up online. I
have no idea whether the past history would have been magically viewable
had I tried to do another top up - nothing explained this, and I had to
nominate a particular station to get the top up. *Since I come in on the
Thameslink line and use one of several tube stations as my initial one,
I can't easily specify which station I wanted to use.

The online journey history can sometimes takes several days to update,
and is also sometimes missing entries (and indeed exits). No idea why
this is the case.

Mizter T wrote:
On Feb 27, 12:00 pm, Clive Page wrote:
Yesterday I tried using my Oyster card on National Rail for the first
time. In just 2 NR journeys and 2 tube trips I got at least two
problems. The first unresolved journey (ticket barrier at London
Bridge NR at fault, apparently) I managed to get sorted out at South
Kensington ticket office by merely queuing for 10 minutes, first
refund £4.

When finishing the day at King's Cross my balance was again too low,
but was keen to catch a train home so didn't have time to resolve it
then.

If you're willing to provide information as to what the journey were
that you made, then perhaps utl-ers might be able to untangle what
went on here. Going on the above information, it's impossible to say.

I predict now that the journeys will have timed out somewhere, and the OP
has had an 'uncompleted' journey followed by an 'unstarted' journey. Seems
to be the usual problem when wandering around the system at leisure...

Paul S

The online journey history can sometimes takes several days to update,
and is also sometimes missing entries (and indeed exits). No idea why
this is the case.

The other day I made a journey of bus, NR (£2.00), NR (£2.00) and bus again
and was capped at £5.10 as it should have been. When I checked the online
journey history a little later that day the balance had dropped by £7.50
(consistent with a £1.20 bus, £2.00 NR and £4.30 NR entry) before correcting
to the £5.10 drop a couple of hours later. So clearly the online system was
updating reasonably quickly with the correct balance and yet none of my
journeys had appeared in the journey history at that stage (first to appear
was actually the first NR exit which of course shows as a £2.30 refund to an
as yet unseen deduction). My last two bus journeys from nine days ago still
haven't appeared and yet again the balance perfectly correct. It seems
curious that the online system always seems to know the correct balance to
within a few hours and yet seems ignorant of the journeys behind it.

The online journey history is still infuriating in the way it displays
transactions. I can appreciate that the source information probably does
only contain date and time, location, amount deducted/refunded and balance.
That's fine, but why on earth differentiate between a deduction and a refund
with a '-' above the deduction? What is wrong with with writing
e.g. -£4.30? Better still use separate columns and, horror of horrors, what
about using colour? What about using icons to distinguish between tube, NR,
bus, DLR and tram? Is this really asking so much?

Also at the moment the 'Price cap' column doesn't seem to be indicating
anything as it used to.

G.