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| London Transport (uk.transport.london) Discussion of all forms of transport in London. |
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#15
March 8th 10, 04:42 PM
posted to uk.transport.london,uk.railway
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Through ticketing from tube to rail [part 2]
On 4 Mar, 21:26, "John Salmon" wrote:
"Roy Badami" wrote martin wrote: I'm curious to know what would happen if I was delayed on my way to Euston. I'm curious about a related situation, namely an AP ticket that involves cross-London transfer. *If I board the booked (or recommended) train to London but then miss my onward booked connection due to problems with the tube, am I entitled to travel on a later service? I had that situation last Saturday, Paddington - Kings Cross. Both the FGW and the EC leg were on booked trains with reservations. *Arrival into Paddington was 'only' ten minutes late, but I failed to reach King's Cross in time because of a series of problems. I already knew that the normal H&C/Circle route was closed for engineering, as was the second-choice Bakerloo/Victoria, so I went for the third choice (Bakerloo/Piccadilly) only to find the Bakerloo at a standstill ('signalling problem at Oxford Circus'). *I didn't know enough about the bus routes from Padd to Kings Cross, so I walked to Lancaster Gate. Big mistake - I'd forgotten about the planned closure west of Marble Arch. Staff blocking the entrance at Lancaster Gate suggested bus from Paddington! *I chose to walk towards Marble Arch - tried to join buses en route but they were all full and not stopping. *I eventually got the second train from Marble Arch (first was full) thence via Holborn to Kings Cross, too late for the 1840. *Chap in the travel centre listened to my story then issued me with a "Revised travel arrangements" slip, for the 2000 train, endorsed 'late at PAD'. *I'm now wondering whether I have a legitimate claim against FGW as their 10-minute delay got me home 80 late - but was it their fault? I had earlier had a similar problem on my outward journey: 0820 from Retford 19 minutes late into Kings Cross, no H&C/Circle, no Victoria Line, Piccadilly train held in platform (passenger under train or some such), arrived Padd 1055 for 1045 train. *I was given the third degree ('two systems' allegedly showed my train had been on time at Kings Cross) but I persisted and after much delay the chap phoned KX who apparently said it was 17 late! *I said it was 19 minutes but I'd settle for 17, so was given authority to ride on the 1145. *Said authority was stapled to my ticket, so I couldn't use the automatic barrier, but I got there! *Perhaps I should claim against East Coast. The FGW chap was going to keep both my reservations, but he gave me back the EC one when I said I might claim against EC. *On the return journey the EC chap was much more relaxed about it all, and gave me back all three 'coupons' without my asking. 45 minutes is not enough for this transfer when there is engineering work on the Circle, but I suppose programming such stuff into the system is too difficult. So I had the problem twice in one day - the first such occasions ever for me, and I use Advance tickets a lot. Isn't PT wonderful. |
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