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Chaos at Hayes & Harlington - as new C.I.S. mis-informs pax
The Gardener writes:
Diabolical. The serious question, though, is "what can you do?" It seems that complaining to Worst Late Western will only get the "it's Network Rail's fault" response. Maybe a letter to your MP - letters from MPs to TOCs tend to get more attention than from the general public. Or, get a public spirited, wealthy, philanthropic user of the station to go to court and obtain an injunction requiring any train which has been subject to a platform alteration to wait for *all* passenger who are en-route[1] from the originally advertised platform before departing. [1] who are proceeding at a reasonable speed taking into account their age, level of (dis)ability, amount of luggage etc. |
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