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ticket from Shelford to Finsbury Park
On Sep 29, 9:12*pm, tony sayer wrote:
Anyone her want to comment on this at all;'?... I can't make up my mind whether some of these problems stem from the person in the ticket office, the local manager or the TOC. * Experience with a range for FGW offices tends to suggest a localised problem rather than the TOC because I've had some (one in particular) refuse to sell valid combinations where others might grumble at the amount of work but do as requested. * The one that refuses to sell certain things has been doing it since Thames Trains days and the staff in the office haven't changed much so I'm guessing it's totally localised. * I did complain on one occasion and things improved for a while but a recent incident shows they are back to their old, bad, ways again. In this case the person acted rather oddly towards me when I explained what I wanted (using the same language I had on previous successful occasions). Part of the problem was that he "explained" to me why it was impossible to get a ticket to do what I wanted on a number of obviously incorrect bases. Since previous ticket sellers have sold me tickets that they thought would work, and since he was obviously reasoning incorrectly, I wasn't immediately convinced. He also began by saying he "didn't know" but only became categorical later. For example: he explained that if I bought a ticket via Cambridge that would be using FGW trains and the money would go "into their pot" whereas a ticket via Tottenham Hale would be a different train company. As a result I couldn't buy a ticket that went over both. This was so breathtakingly wrong I didn't really know how to react - I mean pretty much anyone who travels at all by trains knows you can get tickets that use more than one company, eg (I hadn't realised this at the time) FP = Shelford via Cambridge. He implied that I could have a ticket and risk what National Express would say (i.e. whether they would accept it) and didn't seem to think it was his job to help me find a suitable ticket. He was quite cross with me by the end. I asked for a complaint form and that made him crosser. He called me back and asked me how I needed a complaint and then harangued me a bit. Eventually I had to break it off and go. Really good not customer service. Thanks for the help. I tried reading the routing guide for the first time last night. Hmmmm. Its not the easiest work to absorb and I'm not sure how the underground fits in. I wish there was someone you could ask (I thought this was the train staff). Francis -- Tony Sayer It's not clear at which station the OP is trying to buy a ticket but I guess, from the references to FGW, that it must be an FGW ticket office. Looking at my out-of-date Avatix program, there are two fares listed: Not London (ie via CBG) and +Any Permitted. The + symbol, of course, allows cross-London transfer by Underground appropriate to the journey being made, so AFAICT travelling via Tottenham Hale and the Victoria Line is permitted. Whoever the ticket seller is, though, he comes across as being either incompetent or plain contemptuous of his customers and if I were the OP, I would write a strongly-worded letter to the individual's employer describing what happened. |
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