On Tue, 2 Jun 2015 12:18:11 +0100, Bill Borland
wrote:

In article 1633203475454892803.412597recliner.ng-
, Recliner
writes
wrote:
How can you "expect" people to make use of the web if they do not know
how to? Those commuting might know, but not everyone can do these things?

It took me less time to find that page than it probably took you to post
your original query, and I'm a holder of a retired Freedom Pass, not a
commuter. Incidentally, I'd hope the gates have been reprogrammed so that
they'd know the validity of your pass.

I do agree that the staff should have known, but the rules only changed on
Sunday, and a lot of other things have just changed as well. This was
important to you, but it almost certainly was low on their priority list of
new stuff to learn. As it was important to you, you should have checked it
yourself first online -- it only takes seconds.

Freedom Pass holders are no longer young. I did not even possess a
computer until some years after I retired. "Looking things up on the
Web" seems to have become second nature to all you young ones, but
unfortunately there is a great deal of truth in the adage "You can't
teach an old dog new tricks". It would take me much more than
"seconds" to find information that way - computers are inventions of
the Devil and must be approached very carefully - they might bite.

And that doesn't even begin to consider that the elderly might have
poor eyesight, arthritic fingers, various other defects (I note that
the OP holds a "disabled" Freedom Pass) making it difficult to use a
computer.

We do our best to "keep up" but it isn't always easy.

I'm also retired, and am grateful to receive the very generous Freedom
Pass. I'm quite happy to research the rules and restrictions, just as
younger people have to try and grasp the far more complex Oyster
rules. Looking up the latest changes on my iPad took a matter of
seconds, and required no computer skills.