Hi - I apologise for breaking into your thread - I'm not a regular
contributor.

I'm an author currently working on a book about bad jobs for a UK
publisher. It occurred to me that working in the complaints department
for the tube might well be up there with some of the most awful jobs
available. If anyone on this thread knows how the complaints system
works, where it is based or even ( a long shot I know) knows anyone
who works there, I'd be very interested to hear from you. I guarantee
anonymity to all my contributors - if anyone out there can help please
do contact me offlist.

I hope I haven't offended any regular posters with my query - if so I
apologise. Many thanks for your help.

Tim Wild