A Little Trouble with my Oyster...
 

I have an Annual Bus Pass which is due to expire soon, with a small
amount of PrePay for my casual Underground use. I also had an Incomplete
Journey, which 4 trips to Underground ticket offices failed to resolve,
so I had my Oyster Card replaced as 'Failed' yesterday.

There is also an intriguing problem with the PrePay on both the old and
the new cards:-

I am being charged SFP (£0.00) for my Underground trips!

I rang the Oyster Helpline last week and they said I *was* being
charged. A printout confirmed I had made some journeys for which I was
charged SFP. The same happened last night with the new card.

I'm getting disinclined to schlep out to Edgware to sort this out.
(Burnt Oak is seldom staffed, it's wet and cold out and I'm disabled...)

My Underground use is trivial and I'm quite willing to pay fares for
trips I make BUT

I am concerned there might be some kind of 'virus' in Oyster software,
which is depriving TfL of money. It is too much of a coincidence to have
this occur with two cards, the second of which was 'loaded' from the
first.

I had over 10 months' trouble-free use of the initial Oyster Card.

--
Helen D. Vecht:
Edgware.

A Little Trouble with my Oyster...
 

The message
from Helen Deborah Vecht contains these words:

I rang the Oyster Helpline

It's a good job you're not orthodox, Helen.

--
Skipweasel.
In the beginning was the word.
And the word was Aardvark.

A Little Trouble with my Oyster...
 

Helen Deborah Vecht wrote:
I am being charged SFP (£0.00) for my Underground trips!

And the problem is??? You can send me the card if you like.

I am concerned there might be some kind of 'virus' in Oyster
software,

Hardly. Just bug ridden software more like, either on the card , the
readers, the servers or a combination of the above.

B2003

A Little Trouble with my Oyster...
 

Helen Deborah Vecht wrote:
I have an Annual Bus Pass which is due to expire soon, with a small
amount of PrePay for my casual Underground use. I also had an Incomplete
Journey, which 4 trips to Underground ticket offices failed to resolve,
so I had my Oyster Card replaced as 'Failed' yesterday.

There is also an intriguing problem with the PrePay on both the old and
the new cards:-

I am being charged SFP (£0.00) for my Underground trips!

I rang the Oyster Helpline last week and they said I *was* being
charged. A printout confirmed I had made some journeys for which I was
charged SFP. The same happened last night with the new card.

I'm getting disinclined to schlep out to Edgware to sort this out.
(Burnt Oak is seldom staffed, it's wet and cold out and I'm disabled...)

My Underground use is trivial and I'm quite willing to pay fares for
trips I make BUT

I am concerned there might be some kind of 'virus' in Oyster software,
which is depriving TfL of money. It is too much of a coincidence to have
this occur with two cards, the second of which was 'loaded' from the
first.

I had over 10 months' trouble-free use of the initial Oyster Card.

It sounds like the problem you describe has merely been transferred to
your new Oyster.

When you renew your Annual Bus Pass, why not suggest that they create a
completely new account for you.

Sorry for being thick but by SFP, do you mean that you've been charged
paper-ticket rate instead of the lower Oyster rate?
It may be a problem with the zero entry level which has only recently
been introduced if you're making more than eight bus journeys between
tube journeys so the tube journey info is getting lost. (Just a thought)
--
Kat

A Little Trouble with my Oyster...
 

Kat typed


Helen Deborah Vecht wrote:
I have an Annual Bus Pass which is due to expire soon, with a small
amount of PrePay for my casual Underground use. I also had an Incomplete
Journey, which 4 trips to Underground ticket offices failed to resolve,
so I had my Oyster Card replaced as 'Failed' yesterday.

There is also an intriguing problem with the PrePay on both the old and
the new cards:-

I am being charged SFP (£0.00) for my Underground trips!


When you renew your Annual Bus Pass, why not suggest that they create a
completely new account for you.

Sorry for being thick but by SFP, do you mean that you've been charged
paper-ticket rate instead of the lower Oyster rate?

SFP is the Sheddies' Favourite Price ie NOTHING (an in joke with
uk.rec.sheds) I did specify £0.00 to clarify!

It may be a problem with the zero entry level which has only recently
been introduced if you're making more than eight bus journeys between
tube journeys so the tube journey info is getting lost. (Just a thought)

I might well be doing more than eight bus journeys - that's why I have a
Bus Pass! Yesterday, the new card only had two or three bus journeys on
it and the Underground journeys were consecutive but itemised at £0.00.

Tripping around for free makes me feel guilty. It won't when I get my
Freedom Pass, which I hope will be soon.

--
Helen D. Vecht:
Edgware.

A Little Trouble with my Oyster...
 

The message
from Helen Deborah Vecht contains these words:

SFP is the Sheddies' Favourite Price ie NOTHING (an in joke with
uk.rec.sheds) I did specify £0.00 to clarify!

Not true! Sheddie's Favourite Price is when they pay you to take it
away. Free is S2°FP.

--
Skipweasel.
In the beginning was the word.
And the word was Aardvark.

A Little Trouble with my Oyster...
 

On 24 Feb 2005 06:12:08 -0800, "Boltar"
wrote:


Helen Deborah Vecht wrote:
I am being charged SFP (£0.00) for my Underground trips!

And the problem is??? You can send me the card if you like.

I am concerned there might be some kind of 'virus' in Oyster
software,

Hardly. Just bug ridden software more like, either on the card , the
readers, the servers or a combination of the above.


As I recall, said system (I use the term loosely) is run by our old
Texan friends, Everything Done Sloppily.

'nuff said.

A Little Trouble with my Oyster...
 

On Thu, 24 Feb 2005 15:33:05 +0000, Sn!pe
wrote in :
Helen Deborah Vecht wrote:

Tripping around for free makes me feel guilty.

Timothy Leary's dead, HTH.

#No, no, he's outside, looking in...

--
Ivan Reid, Electronic & Computer Engineering, ___ CMS Collaboration,
Brunel University. Room 40-1-B12, CERN
KotPT -- "for stupidity above and beyond the call of duty".

A Little Trouble with my Oyster...
 

The message
from "Dr Ivan D. Reid" contains these words:

Timothy Leary's dead, HTH.

#No, no, he's outside, looking in...

I wish he'd shut those perceptual doors - it's draughty in here.

--
Skipweasel.
In the beginning was the word.
And the word was Aardvark.

A Little Trouble with my Oyster...
 

"Ancipital" wrote in message
...
On Thu, 24 Feb 2005 15:33:05 +0000, Sn!pe wrote:

Helen Deborah Vecht wrote:

Tripping around for free makes me feel guilty.

Timothy Leary's dead, HTH.

Oh dear, for some reason, I now have "Julian Cope is dead" by Bill
Drummond stuck in my head..

Now I've got "Bela Lugosi's Dead" by someone (The Cure?) going round and
round.


--
Malc

9th level Smellcaster