Andy wrote:
One slight issue.
The last three days the main gates at Stratford have been wide open and the
oyster readers dead (no light) I return travel to Holborn peak hours.
What would I be charged if on PAYG?
Will all incomplete journeys be sorted automatically?


The Oyster readers on the gates certainly seem dead if they have no
light on - this shouldn't be the case, they should always be on, but in
this case they may have been off (I've no idea why, especially for
three days running).

You'll be able to tell if you go to a Tube ticket machine and check
your journey history - there you can see if you have unresolved
journeys.

If all you do is travel from Stratford to Holborn and back, perhaps
with a bus journey at either end, then you won't be out of pocket.
Unless things have changed you'll be charged a single zone 1 fare on
exit at Holborn in the morning, and a further single zone 1 fare when
entering Holborn in the evening.

If however you've travelled much more than that on any day then you
wouldn't have benefited from the daily cap (the cap on how much you
spend each day), as this will only work on the condition that you
touch-in and out for each journey you make, any unresolved journeys
during that day and you forfeit your daily cap.

Obviously if you weren't able to touch-in/out at Stratford then this
isn't your fault. If you think you should've been capped but weren't,
you can either take this up at a Tube ticket office or perhaps better
get TfL to send you your recent journey history. As long as your card
is registered, if you call the Oyster helpline they'll send you the
last three months of your journey history at no cost. Then you can
identify any overcharging and get a refund.


See this FAQ answer on the 'Oyster help' website (what used to be
called 'Ask Oyster'):
http://tinyurl.com/jr97b