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Not being let off the bus - this cant be correct?
On 15 Aug 2006 02:54:55 -0700, "kytelly" wrote:
Ok last saturday my friend and I hopped on a bendy bus outside Selfridges to go a few stops down Oxford Street to Poland street (She had a bad leg we're not just lazy!) However when we got to Oxford circus the rest of the street was blocked off and the bus was sent on a diversion down Regent street. Fine we thought we'll get off at the next stop. However three stops later and no sign of the bus stopping my friend started getting very anxious (This is when I found out she was a bit claustrophobic) Anyway she asked the driver if we could get off at the next stop but he refused saying he wasnt allowed to stop at any stop on the diversion. She was then joined by heavily pregnant woman who also needed to get off but still the driver said he couldnt let anyone off and he said he had disabled the emergancy door releases. After a lot more harranging he eventually opened the doors on Shaftsbury Avenue about twenty minutes after the diversion had started. Now I know drivers cant let people off anywhere other than the official stops but surely thats not applicable where a bus is on diversion? Basically we were forced to stay on the bus againest our will for twenty minutes as it had got caught up in the regent st traffic. I got off the bus feeling very self rightous but what are peoples thoughts on this? I have been held hostage on one of my local routes (run by Arriva) when a diversion was in place. I was absolutely furious because I had done what the official London Buses posters had told me to - get off the tube one stop early and catch a diverted bus. I immediately rang London Buses, once I was released from my mobile prison, to complain. The LB representative called Arriva Buses and had a radio instruction issued to remind drivers of the ruling. On planned diversions - as yours was because it was advertised on the TfL website in advance - then drivers MUST stop at all stops. The driver in your case was wrong. When an unplanned diversion arises - e.g. police close the road - then drivers do not have to stop at all stops on the diversion but most will be sensible if people wish to alight to continue their journeys on foot. I also wrote to Arriva to ask about how they disseminated information about diversions to their drivers as it was evident that Arriva had not done what they were supposed to do while First and Stagecoach buses that were diverted did stop when requested to do so. I suggest you complain immediately to London Buses Customer Services. Given the large volume of planned diversions on bus and tube services at weekends it is essential that the rules are followed properly at all times otherwise the transport service will descend into more chaos. -- Paul C Admits to working for London Underground! |
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