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Oyster Card Users - info on incomplete journeys
Tim Roll-Pickering wrote:
wrote: A bit of advance warning for those who haven't heard - from November, if you use pre-pay Oyster, and you fail to touch in or out at any point of your travels where you're supposed to do so, you will find yourself being charged £4.00 for the incomplete journey. All the signs up say this came in on October 10th. I also saw one of these posters today - I took particular note of it given the previous discussions here on utl had suggested this change wasn't coming until November. I'll try and take a snap of one of the posters tomorrow and post a link here. |
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Oyster Card Users - info on incomplete journeys
Mizter T wrote: I also saw one of these posters today - I took particular note of it given the previous discussions here on utl had suggested this change wasn't coming until November. I'll try and take a snap of one of the posters tomorrow and post a link here. Ah well, whatever the date people, start using your Oysters right |
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Oyster Card Users - info on incomplete journeys
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#4
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Oyster Card Users - info on incomplete journeys
Mizter T wrote: My sympathies go out to LU ticket office staff who'll be on the receiving end of many angry words from irate passengers. The poster does say something like "98% of Londerners use their Oyster properly. Are you part of the 2% that don't?" - which is a good way of putting the point across. This de-facto 'penalty' for incomplete journeys does plug a hole in the Oyster system. But there will inevitably be much frustration and frothing to come. Tell me about it, the thing is that inevitably someone with an incomplete journey cannot understand what they did wrong. The basic thing people need to learn is there's more to successfully touching in or out than waving your Oyster in the air in the approximate vicinity of the reader. It must beep at you once, and will show you on the screen that it has been successful. If it makes an angry three beeps, it didn't work. I think the second main offence with them is people who have difficulty, but the person behind is in a big rush and put their card down, letting the first person through without using their own card properly. Still, once all the rabid arguments calm down, hopefully it'll prove to be a better system overall. |
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Oyster Card Users - info on incomplete journeys
Just a question about this...
If I travel on the DLR to Heron Quays and get on the Jubilee there, do I have to touch out at Heron Quays? Can touching out unnecessarily ever actually cost me out? And how do I register so I can see my journeys online and check these things? I already set my account to auto-top-up, but it still doesn't seem to show me my journey history. |
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Oyster Card Users - info on incomplete journeys
sweek wrote: Just a question about this... If I travel on the DLR to Heron Quays and get on the Jubilee there, do I have to touch out at Heron Quays? Can touching out unnecessarily ever actually cost me out? And how do I register so I can see my journeys online and check these things? I already set my account to auto-top-up, but it still doesn't seem to show me my journey history. I'm not sure of the layout at Heron Quays (never been there) but is it like Kings Cross or Marylebone where you touch out of one line, and in again into another? If so, yes you need to touch out and then in again, or you'll suffer the pain of the £4 charge, and will not enjoy the wonderful benefits of price capping throughout the day! This applies even if the gates are open and unmanned. As for your second question, I really don't know, your best port of call is the Oyster Helpdesk (number on the back of your Oyster). I assume that, as you have auto-topup, you filled in the registration form when you got the card? They should be able to sort it out for you. |
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Oyster Card Users - info on incomplete journeys
sweek wrote:
Just a question about this... If I travel on the DLR to Heron Quays and get on the Jubilee there, do I have to touch out at Heron Quays? Yes. Well, I would do so. I'm almost certain that where a passenger uses an out-of-station interchange (i.e. one that requires exit from one station and subsequent entry to another) they should touch-in and touch-out everywhere as if they were completing two seperate journeys - but note it won't cost you any more. A combined journey DLR and Tube journey with an interchange between Canary Wharf Jubilee station and Canary Wharf DLR/ Heron Quays DLR would be counted and priced as a single journey on Oyster as long as the passenger completes the interchange within a reasonable time. I'm not sure what this time limit is, but it'll be generous enough not to worry about - definitely enough time to walk relatively slowly and buy a newspaper. Can touching out unnecessarily ever actually cost me out? AFAIA, no. Nor (again AFAIA) will it cause any problems if you touch-in a second time, say if you weren't sure if you're first attempt was successful. Plus you won't be penalised if you touch-in un-neccesarily on an Oyster reader on a platform if you've already gone through gates in that same station. (Touching out when using a tram could potentially cost you, but that's because trams are like buses - you only touch-in!) |
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Oyster Card Users - info on incomplete journeys
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Oyster Card Users - info on incomplete journeys
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#10
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Oyster Card Users - info on incomplete journeys
Joyce Whitchurch wrote:
wrote: Tell me about it, the thing is that inevitably someone with an incomplete journey cannot understand what they did wrong. The basic thing people need to learn is there's more to successfully touching in or out than waving your Oyster in the air in the approximate vicinity of the reader. It must beep at you once, and will show you on the screen that it has been successful. There's a screen? Where? I can see a reader. I can hear some beeps. But the only way I can tell if my journey has been costed correctly is by finding one of the few Underground ticket machines (without a queue in front of them) that will tell me what journeys I've made. You're confusing two things here Joyce! A standalone reader - one not attached to a gate - has a dot-matrix LCD screen that displays some simple text. In standby mode it says something like "READY" - once you do touch in it has a two line display saying "DEDUCTED £1.00 / BALANCE £5.50" for example. There is also a separate light that is normally yellow which will turn to green if you successfully touch-in/out. There are similar text displays on the Oyster readers on bus ticket machines, and on the readers on bendy buses, as well as on Underground ticket gates. The new gates also show this information prominently on the display next to the green 'walk-through' arrow (a possibly personal security risk, but that's another discussion!) , the older modified ticket gates have a very small text display near the Oyster reader. The thing you're getting the muddled up with is the touch-screen ticket machines that allow you to view your recent journey history (last 8 journeys). This same journey history is also available via your online Oyster account as long as you fulfil some conditions such as buying PAYG top-up online and collecting it by passing through the gates at a nominated Tube station. Apparently the online journey history facility is being tested and will roll out to all other registered users over time. I must admit that (unusually for someone who likes to fiddle with such things) I haven't yet got this up and running myself so it's a bit of a mystery to me too. You can also - if your card is registered - get a three month print-out of your journey history sent to you from Oyster customer services, and possibly get some kind of print out from LU ticket offices. |
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