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London Transport (uk.transport.london) Discussion of all forms of transport in London. |
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I was passing through a metropolitan line station this morning and saw
something that upset me at the time, and I just want to see what everyone's take on it is. We were waiting on a train, and the customer service assistant made an announcement that chiltern railways trains were holding up the met line trains, and he would try and find out where the next one was. He went to the ticket office window, and was presumably trying to find out from a colleague, when a man stormed up to him and asked why the board said good service, "where is the good service?" he demanded. The customer service assistant told the man that he was just trying to find out where the train was, and the man's reply was "well thats no good is it". As I guess you would expect the staff member then got a little snappy (it was before 7am) and asked what else he could do, before turning back to the window to finish finding out. He then made another announcement about the delays, and said the train we were all waiting for was 2 minutes away. The same customer piped up again, and shouted "turn the speakers on and we might hear you." The speakers were on, and were loud enough for myself to hear. Then the man started shouting "do your job what are you paid for?" when it was clear this young man was doing his job more than adequately. I just wondered what other attrocities of human nature people have seen. I know its part and parcel of a customer services job, but surely that is just appalling? |
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