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"Passenger action"
In message .com, Neil
Williams writes Actually, on that occasion, I'd say I was disappointed in how the staff initially handled it. I had expected that (as it was D-stock which doesn't have a means of speaking to the driver) he'd immediately walk up the train and see what was up. It took a few minutes before what appeared to be a member of platform staff noticed me waving frantically out of the door at them, and the priority seemed to be towards making an announcement that was in a "we will be delayed because some twit has pulled the cord maliciously/by accident" type of tone. Is there perhaps a policy of the driver not attending a passcom incident alone in case he is attacked? There is a feeling that ever since guards were removed from trains that the driver shouldn't walk into something unknown on his own as he is the only person subsequently able to drive the train. I can see the point being made, but my personal approach is to try and make contact with the person who has activated the PEA (via talkback), then tell the Line Controller to get me some assistance and then go down to the car concerned (we do know which car the alarm has been activated in). You never know if the reason is a life or death thing and you just might be able to help. At the end of the day, I'm in charge of that train and I like to know what's going on on it. But then, that's just me! [1] Very unwell-looking and almost unconscious (or possibly drunk, I couldn't tell, he didn't particularly smell of it though) man with panicking young child. I pulled it in the station to get staff attention to have both of them taken off and sorted out, it seemed the most appropriate thing to do rather than lead the child off myself as a "stranger" given how scared he looked. Once dealt with, the passcom was reset and off we went, with no suggestion afterwards that it was the wrong thing to do. That sounds to me absolutely the right thing to do - I would have done just the same. -- Steve Fitzgerald has now left the building. You will find him in London's Docklands, E16, UK (please use the reply to address for email) |
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