Hello all!

I tried to activate my Auto Top-Up at Liverpool Street Station on
saturday, but for some reason it just didn't work.

The charge for the journey was deducted from my Oyster balance, but the
top-up I had requested on-line didn't get credited, and the auto top-up
didn't activate, and still shows as "Ready at Gate" on the Oyster web
site.

I spoke to Oyster customer services, and they couldn't understand it
either, and suggested I just try again.

Now for the question: I touched in at the Liverpool Street tube station.
I'm now wondering if it's expecting me to touch in at one of the mainline
station card readers up on the main concourse?

The Web site just says "...ready to be activated at Liverpool Street
station. Simply touch your Oyster card on any card reader at the station
(but not the ticket machines)."

Doesn't mention whether it means the underground station or the mainline
station.

Any suggestions?

Thanks!

Tim.