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Had the same problem with two cards (myself & partner) which should
have topped-up when we touched in at "King's Cross (Met, Circle, H&C)" on our day trip to London on 10 Sep. Didn't realise there was a problem until we tried to exit King's Cross heading for our train home and one of the cards wouldn't let us through as it was out of credit. Logged a complaint last night via the TFL web site, but no response as yet. We're visiting again before the automatic 7-day refund kicks in, so may have to resort to ringing the help line to sort it out. |
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