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Old February 12th 10, 01:52 PM posted to uk.transport.london
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Default Oyster Exits at Kings Cross St Pancras not being recorded

On Fri, 12 Feb 2010, Mizter T wrote:

On Feb 12, 2:11*pm, Tim Fardell tim.fardell.all-your-
wrote:

On Fri, 12 Feb 2010, Recliner wrote:
[snip]
How do you know your Tube station exit wasn't picked up? *The on-line
Web pages aften have gaps, but ticket machines will show you the full
history. So, even though the history shown online may be incomplete, you
won't necessarily have been overcharged.


Ah-ha! I think you're right - it's just that the 'Exit' events have not
shown up on the Web history. I spoke to the Oyster helpline, and they said
they can see that both journeys were completed correctly and I have not
been overcharged.

He's sending me a full statement to confirm it, but it certainly sounds
like the Web history is just missing the exit events.

At least I now know not to trust the journey history on the web. Thanks
:-)


How long ago was this?The online journey history does have a tendency
to lag somewhat.


One was last Saturday (6th Feb) and the other was way back on January
22nd.

The first one back in January I initially attributed to incompetence on my
part, but when it happened again at the same station I began to smell a
rat. Hence I've only just raised it. But it seems all is well anyway.


 
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