In message , Huge
writes
As opposed to FCC at Bedford, who spend most mornings playing what I call
"Platform Roulette". I think they do it just to **** people off.

They play the same game at Luton and Luton Airport Parkway. Sometimes
they don't announce the platform until after the train has arrived: by
the time passengers get up the stairs and down the other side, the train
has left. I've complained to FCC about it more than once: it's clear
from their replies they don't see this as a problem (for them). The
passengers have paid for their ticket already, and they get to their
destinations eventually, probably not quite late enough to be able to
claim a delay repay. And they blame it (perhaps correctly) on Network
Rail.

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Clive Page