Despite numerous emails to First Great Western and Network Rail the
chaotic situation at Hayes and Harlington prevails - nay - was
actually worse on Sunday evening (4-Sep-2011), all day Monday, and
most of Tuesday.

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On Sunday afternoon / evening (4-9-2011), signalling problems at
Airport Junction and ensured the curtailment of Heathrow Connect
services into/out of the Airport (cable theft?)

* the Heathrow Connect was dumping passengers (many with luggage) on
bay platform 5 with instructions - clearly displayed on the dot matrix
signs for platform 4 that they should get to Heathrow on the 140 bus
AT THEIR OWN EXPENSE; passengers had already paid over £6 to go from
H&H to LHR for tickets which they couldn't use.

* no arrangements had been made with Metroline to accept HConn tickets
on the 140 to Heathrow

* in the evenings of the said days there no FGW / HConn / BAA customer
contact staff on duty at Hayes & Harlington

* automated announcements were still being made that the HConn for
Paddington would arrive from LHR and depart from H&H from platform 4
when this part was in fact cancelled

* the dot matrix display on platform 4 was still being used for the
HConn service from LHR when this part was cancelled

* the dot matrix display for bay platform 5 was not being used, which
is where HConn was being terminated at, and departing from

* the Departure t.v. screens in the old foyer on the bridge (locked)
was showing that all HConn trans from H&H to Paddington were cancelled
when they were actually running but departing from platform 5.

http://www.flickr.com/photos/chrisjb...7627384806727/

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Issues of concern about the mismanagement of Hayes & Harlington and
the disruptions caused at the weekend, remain ignored from FGW,
Network Rail and BAA (who own HConn).

The mind boggles ...