" wrote:

On 13/02/2012 10:03, Lüko Willms wrote:
Am 13.02.2012 08:52, schrieb Arthur Figgis:
unsure whether they are adopting post office queueing or not

what is meant by "post office queueing" in this context?


Cheers,
L.W.

The Royal Mail has undertaken a redesign of its branches. Instead of
queuing in a line, you take a number from a machine for the type of
service that you require and approach a counter when your number is called.

At least I think that's what it means.


That's happening in only a very small number of branches, mainly
former Crown offices. Most other POs still use a queueing system.

On 13/02/2012 21:32, Bruce wrote:
wrote:

On 13/02/2012 10:03, Lüko Willms wrote:
Am 13.02.2012 08:52, schrieb Arthur Figgis:
unsure whether they are adopting post office queueing or not

what is meant by "post office queueing" in this context?


Cheers,
L.W.

The Royal Mail has undertaken a redesign of its branches. Instead of
queuing in a line, you take a number from a machine for the type of
service that you require and approach a counter when your number is called.

At least I think that's what it means.


That's happening in only a very small number of branches, mainly
former Crown offices. Most other POs still use a queueing system.

Yes, I have seen that as well.

Am 13.02.2012 22:32, schrieb Bruce:
what is meant by "post office queueing" in this context?

The Royal Mail has undertaken a redesign of its branches. Instead of
queuing in a line, you take a number from a machine for the type of
service that you require and approach a counter when your number is called.

That's happening in only a very small number of branches, mainly
former Crown offices. Most other POs still use a queueing system.

Taking a number is also a form of queuing, just the sequence of the
items on the queue is controlled by numbers instead of persons standing
one behind the other.


Cheers,
L.W.

On Feb 13, 9:32*pm, Bruce wrote:

" wrote:

On 13/02/2012 10:03, Lüko Willms wrote:

what is meant by "post office queueing" in this context?

The Royal Mail has undertaken a redesign of its branches. Instead of
queuing in a line, you take a number from a machine for the type of
service that you require and approach a counter when your number is called.

At least I think that's what it means.

That's happening in only a very small number of branches, mainly
former Crown offices. *Most other POs still use a queueing system.

Interesting opportunities for a blackmarket in ticket selling... 'ere
mate, 50p for number 362 - you'll be seen in a couple a minutes (and
I'll have enough for a tinny of White Lightening...)'

On 13/02/2012 21:11, wrote:
On 13/02/2012 10:03, Lüko Willms wrote:
Am 13.02.2012 08:52, schrieb Arthur Figgis:
unsure whether they are adopting post office queueing or not

what is meant by "post office queueing" in this context?


Cheers,
L.W.

The Royal Mail has undertaken a redesign of its branches. Instead of
queuing in a line, you take a number from a machine for the type of
service that you require and approach a counter when your number is called.

At least I think that's what it means.

No.; one queue feeding multiple windows/tills/etc.

Does the ticket based model have a name - I've heard it called
deli[catessen] style? It seems to be common at foreign railway station
travel centre style ticket offices.

--
Arthur Figgis Surrey, UK

Mizter T wrote:
On Feb 13, 9:32*pm, Bruce wrote:
" wrote:
On 13/02/2012 10:03, Lüko Willms wrote:
what is meant by "post office queueing" in this context?

The Royal Mail has undertaken a redesign of its branches. Instead of
queuing in a line, you take a number from a machine for the type of
service that you require and approach a counter when your number is called.

At least I think that's what it means.

That's happening in only a very small number of branches, mainly
former Crown offices. *Most other POs still use a queueing system.

Interesting opportunities for a blackmarket in ticket selling... 'ere
mate, 50p for number 362 - you'll be seen in a couple a minutes (and
I'll have enough for a tinny of White Lightening...)'


I queued up in the Post Office in Centre MK last year and there was a
35 minute wait to be served. About half the wait was due to people
whose numbers were being called having already left. When their
number came up, the counter clerk waited patiently for about a minute
and a half then moved on to the next number.

The average number of missed numbers between genuine customers was
about 1.7 - you can collect a lot of data in 35 minutes. ;-)

On Feb 13, 10:39*pm, Bruce wrote:

Mizter T wrote:
[...[
Interesting opportunities for a blackmarket in ticket selling... 'ere
mate, 50p for number 362 - you'll be seen in a couple a minutes (and
I'll have enough for a tinny of White Lightening...)'

I queued up in the Post Office in Centre MK last year and there was a
35 minute wait to be served. *About half the wait was due to people
whose numbers were being called having already left. *When their
number came up, the counter clerk waited patiently for about a minute
and a half then moved on to the next number.

The average number of missed numbers between genuine customers was
about 1.7 - you can collect a lot of data in 35 minutes. *;-)

Yeah, sorry about that - a lot of people seemed reluctant to take me
up on my offer, perhaps it was my fragrant breath and slight slur -
but worry not, I got enough for a whole 3 litre bottle plus some
change for the one armed bandit in the chippy, and a number of
saplings got watered too. MK - town of the future. Not sure about the
milk from those Fresians though.

On 13/02/2012 22:21, Arthur Figgis wrote:
On 13/02/2012 21:11, wrote:
On 13/02/2012 10:03, Lüko Willms wrote:
Am 13.02.2012 08:52, schrieb Arthur Figgis:
unsure whether they are adopting post office queueing or not

what is meant by "post office queueing" in this context?


Cheers,
L.W.

The Royal Mail has undertaken a redesign of its branches. Instead of
queuing in a line, you take a number from a machine for the type of
service that you require and approach a counter when your number is
called.

At least I think that's what it means.

No.; one queue feeding multiple windows/tills/etc.

Does the ticket based model have a name - I've heard it called
deli[catessen] style? It seems to be common at foreign railway station
travel centre style ticket offices.


No idea. I just use the automated postal machines when and where I can,
mainly to avoid surly staff.

On Feb 13, 11:08*pm, "
wrote:

On 13/02/2012 22:21, Arthur Figgis wrote:
[...]
Does the ticket based model have a name - I've heard it called
deli[catessen] style? It seems to be common at foreign railway station
travel centre style ticket offices.

No idea. I just use the automated postal machines when and where I can,
mainly to avoid surly staff.

What about the surly customers?

(FWIW, the staff at my nearest sub-Post Office are fantastic.)

On Mon, 13 Feb 2012 21:11:39 +0000, "
wrote:

On 13/02/2012 10:03, Lüko Willms wrote:
Am 13.02.2012 08:52, schrieb Arthur Figgis:
unsure whether they are adopting post office queueing or not

what is meant by "post office queueing" in this context?


Cheers,
L.W.

The Royal Mail has undertaken a redesign of its branches. Instead of
queuing in a line, you take a number from a machine for the type of
service that you require and approach a counter when your number is called.

At least I think that's what it means.

Yes - _MOST_ people do confuse Royal Mail with Post Office Ltd
(formerly Post Office Counters Ltd) , which is a quite separate
organisation.
Post Office Ltd run the outfit with places where you can queue up, buy
stamps, queue up, bank, queue up, hand in parcels for delivery etc,
whereas Royal Mail are the folks who trudge around the streets most
mornings (or afternoons!) shoving stuff through letterboxes.

--
Frank Erskine