"Paul Corfield" wrote in message
...
On Mon, 05 May 2014 13:05:01 -0500,
wrote:

There's clearly been a shed load of propaganda from both sides and I
don't think the public have been given the full facts.



I doubt that the normal travelling public cares

They will however care if they have to queue up for an extended period at a
machine to make a simple transaction because there is a shed load of people
in front of them struggling to complete their transaction, because the don't
know what to do and there isn't enough staff on hand to help.

This is why I am an interested party, as an occasional user of the system I
normally top up my oyster at a machine and I don't want to have to queue up
behind a coach load of technophobes!

tim

In article ,
(tim.....) wrote:

"Paul Corfield" wrote in message
...
On Mon, 05 May 2014 13:05:01 -0500,
wrote:

There's clearly been a shed load of propaganda from both sides and I
don't think the public have been given the full facts.

I doubt that the normal travelling public cares

They will however care if they have to queue up for an extended
period at a machine to make a simple transaction because there is a
shed load of people in front of them struggling to complete their
transaction, because the don't know what to do and there isn't enough
staff on hand to help.

I thought the point was to redeploy staff in ticket hall areas and that one
of their activities would be to help in cases like this?

This is why I am an interested party, as an occasional user of the
system I normally top up my oyster at a machine and I don't want to
have to queue up behind a coach load of technophobes!

If you need to visit a ticket office now you already have that opportunity.

--
Colin Rosenstiel

wrote in message
...
In article ,
(tim.....) wrote:

"Paul Corfield" wrote in message
...
On Mon, 05 May 2014 13:05:01 -0500,
wrote:

There's clearly been a shed load of propaganda from both sides and I
don't think the public have been given the full facts.

I doubt that the normal travelling public cares

They will however care if they have to queue up for an extended
period at a machine to make a simple transaction because there is a
shed load of people in front of them struggling to complete their
transaction, because the don't know what to do and there isn't enough
staff on hand to help.

I thought the point was to redeploy staff in ticket hall areas and that
one
of their activities would be to help in cases like this?

Whatever TfL says there's not going to be one helper per ticket machine


This is why I am an interested party, as an occasional user of the
system I normally top up my oyster at a machine and I don't want to
have to queue up behind a coach load of technophobes!

If you need to visit a ticket office now you already have that
opportunity.

I think you misunderstand

I currently use the machine because all the numpties are in the queue for
the manned counter(s)

If there's no manned counter, I'm going to be behind the numpties

tim



--
Colin Rosenstiel

In article ,
(tim.....) wrote:

wrote in message
...
In article ,
(tim.....) wrote:

"Paul Corfield" wrote in message
...
On Mon, 05 May 2014 13:05:01 -0500,
wrote:

There's clearly been a shed load of propaganda from both sides and I
don't think the public have been given the full facts.

I doubt that the normal travelling public cares

They will however care if they have to queue up for an extended
period at a machine to make a simple transaction because there is a
shed load of people in front of them struggling to complete their
transaction, because the don't know what to do and there isn't enough
staff on hand to help.

I thought the point was to redeploy staff in ticket hall areas and that
one of their activities would be to help in cases like this?

Whatever TfL says there's not going to be one helper per ticket machine

Why would there need to be? The numbers needing advice could well be less
than the numbers previously queueing at ticket offices.

This is why I am an interested party, as an occasional user of the
system I normally top up my oyster at a machine and I don't want to
have to queue up behind a coach load of technophobes!

If you need to visit a ticket office now you already have that
opportunity.

I think you misunderstand

I currently use the machine because all the numpties are in the queue
for the manned counter(s)

If there's no manned counter, I'm going to be behind the numpties

Your experience of numpties is different from mine then. IME SOD's law is
that they are always in the one queue I /have/ to join.

--
Colin Rosenstiel

In message , at 16:56:56 on Tue, 6 May
2014, tim..... remarked:

Whatever TfL says there's not going to be one helper per ticket machine

Agreed. Maybe one per station (or two at really busy stations).

I currently use the machine because all the numpties are in the queue
for the manned counter(s)

There are plenty of numpties using (FSVO) the machines.
--
Roland Perry

"Roland Perry" wrote in message
...
In message , at 16:56:56 on Tue, 6 May
2014, tim..... remarked:

Whatever TfL says there's not going to be one helper per ticket machine

Agreed. Maybe one per station (or two at really busy stations).

I currently use the machine because all the numpties are in the queue for
the manned counter(s)

There are plenty of numpties using (FSVO) the machines.

Oh I know, but usually there's more machines that numpties :-)

tim

In article ,
(tim.....) wrote:

"Roland Perry" wrote in message
...
In message , at 16:56:56 on Tue,
6 May 2014, tim..... remarked:

Whatever TfL says there's not going to be one helper per ticket machine

Agreed. Maybe one per station (or two at really busy stations).

I currently use the machine because all the numpties are in the queue
for the manned counter(s)

There are plenty of numpties using (FSVO) the machines.

Oh I know, but usually there's more machines that numpties :-)

Just not of the sort of machine you need just now. :-)

--
Colin Rosenstiel

On Tue, May 06, 2014 at 04:56:56PM +0200, tim..... wrote:
wrote:
I thought the point was to redeploy staff in ticket hall areas and that
one of their activities would be to help in cases like this?
Whatever TfL says there's not going to be one helper per ticket machine

True, but there will still be more helpers per customer.

This is why I am an interested party, as an occasional user of the
system I normally top up my oyster at a machine and I don't want to
have to queue up behind a coach load of technophobes!
If you need to visit a ticket office now you already have that
opportunity.
I think you misunderstand

I currently use the machine because all the numpties are in the queue for
the manned counter(s)

If there's no manned counter, I'm going to be behind the numpties

Unless you use auto-topup.

--
David Cantrell | top google result for "internet beard fetish club"

Blessed are the pessimists, for they test their backups

"David Cantrell" wrote in message
k...
On Tue, May 06, 2014 at 04:56:56PM +0200, tim..... wrote:
wrote:
I thought the point was to redeploy staff in ticket hall areas and that
one of their activities would be to help in cases like this?
Whatever TfL says there's not going to be one helper per ticket machine

True, but there will still be more helpers per customer.

Eh

(I presume that you mean, than now? - no, that can't be right. If everybody
who was previously in the TO was now to be out front helping customers use
the machines, there wouldn't be any scope redundancies nor any union gripes
about people having to move locations, change shift patterns. etc)


If there's no manned counter, I'm going to be behind the numpties

Unless you use auto-topup.

As someone who sometimes doesn't use his card for a year at a time the
trigger point and the minimum top up are far too high. (It's ridiculous to
treat me like a child and assume that I might - without realising it, want
to use my card to go to Watford and thus need the fare to there to be
available. I only ever use my card for Z1 or a bus ride or two because, as
an out of Towner, if I want to use London PT for more than that I will have
bought an out boundary TC in the first place)


tim

In message , at 14:07:55 on Wed, 7 May
2014, tim..... remarked:
Unless you use auto-topup.

As someone who sometimes doesn't use his card for a year at a time the
trigger point and the minimum top up are far too high. (It's
ridiculous to treat me like a child and assume that I might - without
realising it, want to use my card to go to Watford and thus need the
fare to there to be available.

They are treating you as a criminal, who might make an unresolved
journey to (say) an unbarriered commuter station in Kent, where they can
at least collect the fare to Watford from you before you shred the card
and get a new one for tomorrow.
--
Roland Perry