In article , (Roland Perry)
wrote:

In message ,
at 06:26:30 on Fri, 27 Jun 2014, Matthew Dickinson
remarked:
It looks like National Express Essex Thameside plan to roll out CPC
ticketing across their network

http://nationalexpressgroup.com/medi...?newsitem=1355

"Smart ticketing across the route from day one, with route-wide
contactless payment rolled out in 2017."

They are the DfT's chosen pilot for ITSO, so I expect the contactless
payment will be from your ITSO wallet, not your credit card.

ie CPC= Contactless Payment Card, not Contactless Credit Card

It barely qualifies for the term "network" though, having just one
point-to-point line with a loop via Greys. Which also explains why
they have good performance figures. No pesky late-running
cross-country trains from Bristol to Edinburgh competing for their
assets.

Or a loop via Grays even.

ps: "Passengers given a new right to be sold the cheapest ticket for
any
c2c journey and compensation if they are not."

Isn't this the case already?? Or is it in fact a right to be sold the
cheapest ticket, but no redress if you aren't.

How many possible cases are there of not being sold the cheapest ticket?

--
Colin Rosenstiel

In message , at 10:02:43
on Fri, 27 Jun 2014, remarked:
ps: "Passengers given a new right to be sold the cheapest ticket for
any
c2c journey and compensation if they are not."

Isn't this the case already?? Or is it in fact a right to be sold the
cheapest ticket, but no redress if you aren't.

How many possible cases are there of not being sold the cheapest ticket?

Easy, misunderstanding the rules and telling your customer they need a
peak ticket when it's clearly an off-peak journey.

Greater Anglia came extremely close to this last week (not selling the
wrong ticket, but erroneously telling a customer who already had a
ticket it wasn't valid).

And not just a small error, it was late afternoon and the
London-Cambridge SVR ticket in question was valid on any train after
09.30.

They claimed an imaginary rule about not being able to arrive in London
between 17.30 and 18.30
--
Roland Perry

wrote in message
...
In article , (Roland
Perry)
wrote:

In message ,
at 06:26:30 on Fri, 27 Jun 2014, Matthew Dickinson
remarked:
It looks like National Express Essex Thameside plan to roll out CPC
ticketing across their network

http://nationalexpressgroup.com/medi...?newsitem=1355

"Smart ticketing across the route from day one, with route-wide
contactless payment rolled out in 2017."

They are the DfT's chosen pilot for ITSO, so I expect the contactless
payment will be from your ITSO wallet, not your credit card.

ie CPC= Contactless Payment Card, not Contactless Credit Card

It barely qualifies for the term "network" though, having just one
point-to-point line with a loop via Greys. Which also explains why
they have good performance figures. No pesky late-running
cross-country trains from Bristol to Edinburgh competing for their
assets.

Or a loop via Grays even.

ps: "Passengers given a new right to be sold the cheapest ticket for
any
c2c journey and compensation if they are not."

Isn't this the case already?? Or is it in fact a right to be sold the
cheapest ticket, but no redress if you aren't.

How many possible cases are there of not being sold the cheapest ticket?

Not being given the "weekend" return price

ISTR someone complaining about the TMs at Cambridge(/Ely) not offering these

tim



--
Colin Rosenstiel

In article ,
(tim.....) wrote:

wrote in message
...
In article ,
(Roland Perry) wrote:

In message ,
at 06:26:30 on Fri, 27 Jun 2014, Matthew Dickinson
remarked:
It looks like National Express Essex Thameside plan to roll out CPC
ticketing across their network


http://nationalexpressgroup.com/medi...?newsitem=1355

"Smart ticketing across the route from day one, with route-wide
contactless payment rolled out in 2017."

They are the DfT's chosen pilot for ITSO, so I expect the contactless
payment will be from your ITSO wallet, not your credit card.

ie CPC= Contactless Payment Card, not Contactless Credit Card

It barely qualifies for the term "network" though, having just one
point-to-point line with a loop via Greys. Which also explains why
they have good performance figures. No pesky late-running
cross-country trains from Bristol to Edinburgh competing for their
assets.

Or a loop via Grays even.

ps: "Passengers given a new right to be sold the cheapest ticket for
any c2c journey and compensation if they are not."

Isn't this the case already?? Or is it in fact a right to be sold the
cheapest ticket, but no redress if you aren't.

How many possible cases are there of not being sold the cheapest
ticket?

Not being given the "weekend" return price

ISTR someone complaining about the TMs at Cambridge(/Ely) not
offering these

You and Roland are missing the point I was making which applied solely to
C2C.

--
Colin Rosenstiel

In message , at 12:17:47
on Fri, 27 Jun 2014, remarked:
You and Roland are missing the point I was making which applied solely to
C2C.

I'm sure they also have peak/offpeak rules which staff can
misunderstand.

--
Roland Perry

In article , (Roland Perry)
wrote:

In message , at
12:17:47 on Fri, 27 Jun 2014, remarked:
You and Roland are missing the point I was making which applied solely to
C2C.

I'm sure they also have peak/offpeak rules which staff can
misunderstand.

A lot simpler than those of GA & FCC, i bet.

--
Colin Rosenstiel

In message , at 13:04:33
on Fri, 27 Jun 2014, remarked:

You and Roland are missing the point I was making which applied solely to
C2C.

I'm sure they also have peak/offpeak rules which staff can
misunderstand.

A lot simpler than those of GA & FCC, i bet.

They seem to have just one off-peak ticket on weekdays, valid for
arrival in London after 10am and any train back.

So this ITSO trial on C2C isn't really going to test how well they can
cope with a mixture of evening restrictions.
--
Roland Perry

In article , (Roland Perry)
wrote:

In message , at
13:04:33 on Fri, 27 Jun 2014, remarked:

You and Roland are missing the point I was making which applied solely
to C2C.

I'm sure they also have peak/offpeak rules which staff can
misunderstand.

A lot simpler than those of GA & FCC, i bet.

They seem to have just one off-peak ticket on weekdays, valid for
arrival in London after 10am and any train back.

So this ITSO trial on C2C isn't really going to test how well they
can cope with a mixture of evening restrictions.

Indeed, as the barriers at Cambridge can't do already. Every time I come
back on an Off-Peak Day Return in the evening peak from Liverpool St (as
permitted) the barrier doesn't let me out.

--
Colin Rosenstiel

wrote in message
...
In article ,
(tim.....) wrote:

wrote in message
...
In article ,
(Roland Perry) wrote:

In message ,
at 06:26:30 on Fri, 27 Jun 2014, Matthew Dickinson
remarked:
It looks like National Express Essex Thameside plan to roll out CPC
ticketing across their network


http://nationalexpressgroup.com/medi...?newsitem=1355

"Smart ticketing across the route from day one, with route-wide
contactless payment rolled out in 2017."

They are the DfT's chosen pilot for ITSO, so I expect the contactless
payment will be from your ITSO wallet, not your credit card.

ie CPC= Contactless Payment Card, not Contactless Credit Card

It barely qualifies for the term "network" though, having just one
point-to-point line with a loop via Greys. Which also explains why
they have good performance figures. No pesky late-running
cross-country trains from Bristol to Edinburgh competing for their
assets.

Or a loop via Grays even.

ps: "Passengers given a new right to be sold the cheapest ticket for
any c2c journey and compensation if they are not."

Isn't this the case already?? Or is it in fact a right to be sold the
cheapest ticket, but no redress if you aren't.

How many possible cases are there of not being sold the cheapest
ticket?

Not being given the "weekend" return price

ISTR someone complaining about the TMs at Cambridge(/Ely) not
offering these

You and Roland are missing the point I was making which applied solely to
C2C.

perhaps, but I did chose that example because it is an available ticket type
on C2C

tim

In article ,
(tim.....) wrote:

wrote in message
...
In article ,
(tim.....) wrote:

wrote in message
...
In article ,
(Roland Perry) wrote:

In message ,
at 06:26:30 on Fri, 27 Jun 2014, Matthew Dickinson
remarked:
It looks like National Express Essex Thameside plan to roll out CPC
ticketing across their network


http://nationalexpressgroup.com/medi...?newsitem=1355

"Smart ticketing across the route from day one, with route-wide
contactless payment rolled out in 2017."

They are the DfT's chosen pilot for ITSO, so I expect the
contactless payment will be from your ITSO wallet, not your
credit card.

ie CPC= Contactless Payment Card, not Contactless Credit Card

It barely qualifies for the term "network" though, having just one
point-to-point line with a loop via Greys. Which also explains why
they have good performance figures. No pesky late-running
cross-country trains from Bristol to Edinburgh competing for their
assets.

Or a loop via Grays even.

ps: "Passengers given a new right to be sold the cheapest ticket for
any c2c journey and compensation if they are not."

Isn't this the case already?? Or is it in fact a right to be sold
the cheapest ticket, but no redress if you aren't.

How many possible cases are there of not being sold the cheapest
ticket?

Not being given the "weekend" return price

ISTR someone complaining about the TMs at Cambridge(/Ely) not
offering these

You and Roland are missing the point I was making which applied solely
to C2C.

perhaps, but I did chose that example because it is an available
ticket type on C2C

The key point is that the promise is a bit limited due to the much simpler
ticketing on c2 compared to pretty well every other TOC.

--
Colin Rosenstiel