I had an Oyster card at home for ages which I rarely used, and took it
in for a refund at Bank ticket office. Unfortunately the card was
faulty. The ticket clerk said that he could transfer the balance onto
another card as well as the deposit, which he did. But he said it
could only be refunded via Customer Services as it was an "authorised
copy".

Is that true? Is it only true of the value (in which case I'll run it
down to zero then refund it) or is it true of the deposit as well?
Why, when it's a registered card?

Thanks

Neil
--
Neil Williams
Put my first name before the @ to reply.

In message , at 08:44:52 on Thu, 18
Sep 2014, Neil Williams remarked:
I had an Oyster card at home for ages which I rarely used, and took it
in for a refund at Bank ticket office. Unfortunately the card was
faulty. The ticket clerk said that he could transfer the balance onto
another card as well as the deposit, which he did. But he said it
could only be refunded via Customer Services as it was an "authorised
copy".

Is that true? Is it only true of the value (in which case I'll run it
down to zero then refund it) or is it true of the deposit as well? Why,
when it's a registered card?

I think they've only ever issued cash refunds via customer services.
Must be a fraud prevention thing. Transferring £10-worth of travel
rights doesn't actually cost TfL any cash-in-the-bank, but giving out
£10 notes does.
--
Roland Perry

On 2014-09-18 07:56:19 +0000, Roland Perry said:

I think they've only ever issued cash refunds via customer services.

Not true, as I refunded another card (with a balance of £0.05) on the
spot (I'm switching fully to contactless, the second card was to give
to anyone who was visiting but in practice was never used). He said it
was specifically because it was a copy. Notably it remembered that the
one that was refunded was an old card with a £3 rather than £5 deposit.

Neil
--
Neil Williams
Put my first name before the @ to reply.

In article ,
Roland Perry wrote:
I think they've only ever issued cash refunds via customer services.

I've recently had an oyster refunded at a ticket office, so they
can do it. It was refunded onto a card, rather than cash.


--
Mike Bristow

In message , at 11:59:34 on Thu,
18 Sep 2014, Mike Bristow remarked:

I think they've only ever issued cash refunds via customer services.

I've recently had an oyster refunded at a ticket office, so they
can do it. It was refunded onto a card, rather than cash.

That's traceable, in event of fraud.

Perhaps there's a floor limit for genuine cash refunds?

Later, from TfL:

"Refunds of pay as you go credit can be processed at Tube station
ticket offices. You will need to provide proof of your name and
address for refunds over £15.

"To get a refund at a Tube station ticket office, you must bring the
debit or credit card that you used to buy the tickets or pay as you
go credit. The maximum cash refund value at a Tube station ticket
office is £250."
--
Roland Perry

On Thu, Sep 18, 2014 at 08:56:19AM +0100, Roland Perry wrote:

I think they've only ever issued cash refunds via customer services.

Nope, I've had a cash refund at, IIRC, Chancery Lane station.

--
David Cantrell | Godless Liberal Elitist

What a lovely day! Now watch me spoil it for you.