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Old September 9th 15, 06:21 PM posted to uk.transport.london
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Default Getting hold of tube maps

Paul Corfield wrote:

On Sun, 06 Sep 2015 11:15:38 -0500,
wrote:

This used to be a trivial matter of asking at a ticket office and
sometimes from racks at ticket offices.

Now that ticket offices are closing, how is it supposed to work?

There are supposed to be bright, shiny smilling staff serenely gliding
toward you to offer you unparalleled customer service.

Oh hang on back to reality. There will either be no one in sight or
else groups of staff having a natter and doing nothing to help anyone
in the ticket hall. That "doing nothing" includes making sure that
leaflet racks are properly supplied throughout the day. Now Kings
Cross probably has a huge demand for tube maps given the major
stations upstairs but even so that should be understood and the staff
should ensure adequate supplies are ordered and displayed so the racks
don't run out.

London Overground seems to do better at managing leaflet supplies and
keeping places neat and tidy then LU does these days. It's as if the
attention to detail has gone on LU stations.


That is because of the nature of the Overground concession. LOROL get
fined if there are empty leaflet racks, out of date posters etc, so
there is a direct financial incentive to check them regularly.

Peter Smyth


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