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| London Transport (uk.transport.london) Discussion of all forms of transport in London. |
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#8
May 29th 17, 05:23 AM
posted to uk.railway,uk.transport.london
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BA IT collapse -- what effect on ttains?
John Levine wrote:
In article , wrote: I can't help but wonder if this was a targetted virus attack of some sort. I doubt it. History suggests this is what happens when cost cutters keep asking why we need all those useless redundant systems and links that just sit there doing nothing. Extracts from https://www.thetimes.co.uk/article/ba-faces-150m-loss-after-chaos-at-heathrow-skn5df2p9?shareToken=eda797f212af8616c748134ddb1b0 3b0: British Airways is facing losses of more than £150 million after the most serious IT failure in UK aviation history. … The airline said that a power failure took down servers hosting the “Fly” system, which controls everything from bookings to baggage-tracking and passport checks. BA systems collapsed last year on June 19, July 7 and again on July 13. Critics blamed cost-cutting by the chief executive, Alex Cruz, and outsourcing of IT roles to India. They also said statements yesterday that most services had returned to normal were “dishonest”. Passengers described conditions in Heathrow as “third-world” and many could not access information by phone or online. … Howard Wheeldon, an aviation analyst, said that predictions of a £100 million bill for compensation and recovery costs could be an under-estimate because of the “incalculable” loss of future business owing to damage to BA’s reputation. “It isn’t only two days,” he said. “It’s the impact on people’s confidence.” Other experts mooted near-term losses above £150 million once the airline had paid the statutory compensation of £225 to £540 per passenger. BA said that the problems had started with a power failure, not a cyberattack. The Fly system, which was introduced last year is unpopular with staff, who find it slows down under pressure. A union survey of 700 staff last summer found that more than 90 per cent believed it was unfit for purpose. It was unclear yesterday why a power failure could knock out the system, but sources indicated that BA did have back-up power supplies that failed too. Alex Macheras, an aviation analyst, said: “I was disappointed when British Airways claimed things were back to normal early Saturday morning. This was simply an attempt to distract the media. In fact, Sunday was described as ‘far worse’ by airport staff I spoke to.” A BA spokesman said: “We would never compromise the integrity and security of our IT systems. IT services are now provided globally by a range of suppliers and this is very common practice across all industries We are extremely sorry for the disruption.” |
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