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Laughing Jackasses on the Railways
On Sat, 23 Jul 2005 17:28:47 +0100, John Turner wrote in
, seen in uk.railway: "Uncle Fester" wrote Work on public transport long enough and respect for travellers goes down the drain. You want to try working in an environment where your respect for and treatment of customers has a direct impact on whether or not you have a pay packet at the end of the week/month. You'd soon change your attitude. Would you like to tell me which environment that is, John? I'm *not* backing "Uncle Fester" up, believe me. but I can honestly say that I have not seen any public-facing organisation which consistently shows any reasonable amount of respect for or decent treatment of their customers. "Some good points, some bad points, Adequate overall" would be my report card on most service organisations in this country. Shouldn't be that way, of course, but I think that's the way the British are, so it's what we get. -- Ross, Lincoln, UK We're *not* afraid http://www.werenotafraid.com |
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