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Oyster pre-pay penalty for incomplete journeys at NR terminals
Dave Arquati wrote: asdf wrote: Apparently, from 25th September the charge for an incomplete Oyster pre-pay journey starting or ending at the NR termini at Marylebone, Euston, Liverpool Street and Fenchurch Street will be increased from £1.70 to £5.00. Furthermore, LU ticket offices will be unable to remove the £5 penalty - if you receive one in error, you will need to phone the Oyster helpline. Presumably this means that no reimbursement will be available to holders of unregistered Oyster cards. So if you're using pre-pay on NR to or from the above stations, be extra careful, especially if your card is unregistered. Make sure the person in front of you has passed through the gates and the gates have closed before touching your card on the reader. If you have trouble getting through the gates and a staff member at the side gate asks you to touch your card on the reader there, I would refuse unless you're sure the £5 charge would not be applied. If you're travelling to/from an ungated station, don't forget to touch in/out - remember it's easier to forget if you're travelling in a group. The scenario where the card apparently doesn't work but then a staff member asks you to touch the card on the reader is a significant problem, IMO. That happened to my friend with his unregistered Oyster; he was charged £1.70 for a journey he didn't make, and despite speaking to ticket office staff at two different stations, both said he had to call the helpline instead - which, of course, wouldn't refund the money because the card was unregistered. I didn't really understand why not. -- Dave Arquati Imperial College, SW7 www.alwaystouchout.com - Transport projects in London What is an unregistered card? I have resisted getting an Oyster card but I see that they are going to be compulsary for weekly travel cards. Does that mean I will get stung for journies that I didn't make or unresolved journies if the equipment fails. Kevin |
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