I'd like to congratulate National Rail, Transport for London, Southern
Trains and the BBC for all failing to provide any kind of up-to-date
travel information on station closures during the storms on Thursday.

The National Rail website (the definitive source for rail service
disruption) completely failed to mention that London Bridge station had
been closed for most of the day. It still had no mention of this at
18:00 so myself and many other thousands of commuters made an
unnecessary journey to the station only to find we had to make
alternative arrangements to get home.

Meanwhile, the only service disruption listed on the TFL journey planner
website under "Trains" was on the line to Stratford. One incident. The
TFL "SMS alerts" service kindly informed me that a reduced escalator
service was in operation at London Bridge until Feb. Thanks for that.

Trumping them all was the BBC London travel website, which listed "no
current problems reports" on the railways!

With the weather taking the Southern website offline, the National Rail
enquiries phoneline ringing engaged, incorrect information on the most
common websites; commuters had woeful travel information on how to plan
their journeys.

I'm amazed that with the technology at our disposal these days not one
of these organisations with billion pound budgets could get it right.

Regards,


Neil


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