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Oyster and bus goes out of service
On Mon, 09 Jul 2007 17:45:59 +0100, Colum Mylod
wrote: I thought there was some clever system to avoid double charging peeps whose bus was pulled out from under them en route? Last Friday my journey on a 220 was cut short, caught another 10 mins later. Journey history shows 06/07/07 19:30 Entry £1.00 £10.60 19:07 Entry £1.00 £11.60 Before I call up for a refund, is this a situation where drivers don't program the reader properly? Not that buses should cut short in my not so humble opinion - this seems to be a particularly nasty London disease. Was the bus already on a short trip when you boarded or were you curtailed once you had got on? If the latter then the driver should have waited to transfer you to the next bus or presented you with a transfer ticket. There is no electronic set up that would mean the second bus's reader would not deduct from your PAYG as you boarded. When I have been chucked off a short turned 24 the inspector made sure we were all escorted on to the bus behind with a very clear message of "do not revalidate your Oyster card". I would challenge the second deduction as the driver should not have dumped you at the roadside if you were curtailed after you boarded. If the bus was already running short when you got on then I'm afraid it's tough luck as short turns do happen and people should really look where the bus is headed. Only the LU system (as it is connected to the central system) can have instructions sent to it to alias other stations or ensure that if there is an emergency that means people have to exit the station can continue by bus with no charge. Not sure if DLR is the same or not. -- Paul C Admits to working for London Underground! |
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